mike ayre

* Created application software tools for testing, data generation, and defect tracking. * Built an effective Messaging maintenance database that contains more than 3000 messages for 12 languages. * Developed tools used for creating driver files for document output. * Prepared and effectively delivered process training and company transactional procedure documentation. * SharePoint - developing wiki pages, pages, lists, sites, group access controls. * Created an automated process using SSIS to load data specs and created complex SQL queries/stored procedures to produce tables from the data specs to load data files. * Performed unit, system, and user acceptance testing

* Involved in the installation of a client oriented, real-time software application. * Developed and unit tested business specifications for various business requirement changes, updates, new installations, or existing problems with system functionality. * Led and coordinated various projects, training material, technical and process documentation within the business units for the continuously changing processing systems. * Provided continuous training classes for the client oriented, real-time software application for more than 100 employees with class sizes ranging from 15 – 30 students. * Developed inclusive test matrixes for testing implementation of enhancements and new products for the processing systems based on the Specs for the product or enhancement. * Researched, analyzed, and tested production problem cases * Entered and reviewed test data, validating tests, and tests meet business spec requirements, appropriate for use in production

* Built a reusable and effective outbound/inbound call script data capture database that increased efficiency over 50% while maintaining data integrity and ease of reporting and adaptation for additional data.. * Designed and built a data capture tracking database which decreased the time of recording data more the 75%. * Developed tools used for creating driver files for document output. This minimized points of contacts between business areas and decreased the I/O time when new output is needed. This includes linked tables in access to SQL and SQL stored procedures and queries to produce the output or driver files. * Created data validation process to ensure data integrity for data files passed to vendors for document out and/or member communication.