Mikayla LaCroix

Photographer largely specializing in family and portrait photography. Also available as an event and wedding photographer.

Handled worker's compensation claims in the LA region through their denial and litigation proceedings.

Worked exclusively with attorney files and large loss files with high reserve potential. Partnered with management for appropriate authority and negotiated files to settlement. Consistently delivered customer service to both internal and external customers as evidenced in perfect 10/10 customer service scores. Continued to focus on customer retention as a benchmark for success.

I handled proper reserving practices up to policy limits of $250,000 while handling property and liability claims including one or more injured parties. Focused on time management abilities showcased through early settlement of more than 60% of all incoming files while maintaining strong customer service results and customer retention.

Handled non-injury claims while exceeding company guidelines for average days to settle, inbound claims receipts, quality results, and customer service scores. Partnered with other departments of the company as well to determine any loss-ratio concerns, timely claims handling, and reserving practices. Managed customer retention through strong customer service skills and problem solving abilities.