mikael markhill

information developer and project coordinator

Country

sweden

City

sweden

Industry

information technology and services

Skill

lte, 3g, gsm, telecommunications, wcdma, core network, umts, gprs, mobile devices, mobile communications, open source software, hspa, wireless, ethernet, 3gpp, vas, sip, ip, ss7, bss, product management, sdh, cdma, 2g, cellular communications, 4g, mpls, voip, rf, wimax, general packet radio service, iptv, product quality, communication skills

Experience

information developer and project coordinator

xylem water & wastewater (xylem inc.)

2014-11 - Present · 11 yrs 11 mos

technical communicator

semcon

2013-12 - 2014-11 · 1 yr

operational product manager

ericsson

2009-9 - 2013-1 · 3 yrs 5 mos

* Handling of HW product quality related customer issues in the RBS. * Proactive and reactive work towards customer units and suppliers. * Taskforce driver at customer escalations wih different stakeholders such as design, maintenance, supply, sourcing and customer units. Handling of product field performance.

strategic product manager

ericsson

2008-1 - 2009-1 · 1 yr 1 mo

Handling of product catalouge, roadmaps, phase outs and forecasts.

customer support engineer

ericsson

2000-1 - 2007-1 · 7 yrs 1 mo

* Troubleshooting in customers network. Verifying new RBS SW. * Attended several FOA activities at customer site. * Handling of customer trouble reports and customer service requests.