Miho Nakamoto

- Developed and conducted training courses for sales staff on the following subjects below, contributing to the Sales Team’s professional growth and increased output: - Challenger Sales - Principles of Influence - Effective Communications - Developed and implemented a statistics-based Business Analytics workflow that contributed to annual sales increase by 15% during pandemic. - Implemented internal Knowledge Management initiatives that reduced tech support lead times by 80%, resulting in estimated 7~9% increase in customer conversion and 12~15% in customer retention. - Co-developed, in collaboration with the Application Engineering team, Reference Platforms for Machine Vision applied to Factory Automation using in-house Industrial Cameras, Sensors, Motion Control, and ICS. These platforms were demonstrated at APAC trade shows and effectively doubled up-sale volumes due to savings for customers' engineering costs.

- Conducted regular bilingual communications between domestic customers and German headquarters, via phone and email. - Coordinated import/export operations, basic accounting, and other business transactions as required. - Supported CEO and Sales & Marketing VP office’s daily operations, including corporate communications, documentation management, and related roles.

- Supervised secretarial support staff servicing to over 350 client companies. - Implemented initiatives to improve department productivity and reduce labour costs. - Performed several customer-facing tasks, including contract closing, adjustments to operational procedures, writing SOP documentation, and managing business operations.

- Conducted 80% new sales and 20% sales to existing clients for intangible products. - Coordinated multilingual (EN/ZH/SP/KR/IT) interpreting and Telephone Assistant Services calls to Japanese B2B customers. - Initiated inside sales engagements that led to product trials with, and conversion of, prospective customers. - Authored multimedia presentations to customers. - Collected customer requirements and made proposals based on customer requirements. - Arranged and provided ongoing customer support feedback sessions to ensure customer satisfaction.

- Managed the customer support department operations for several Japanese department store chains. - Authored SOP and arranged work schedules for contingent staff. - Provided customer support and facilitated customer issue resolution.

- Learned basics of providing customer support on the phone. - Performed phone-based communication tasks with customers, including order noting, customer enquiry support, up-selling and cross-selling company products. - Successfully achieved up-selling rates of 70% and more, compared to regular orders.