Miho K.

- Translated local business transformation requirements into actionable IT strategy, primarily across the global Veeva CRM platform and its upstream and downstream ecosystems, ensuring solution design and delivery aligned with long-term strategic objectives.

- Led requirement gathering and detailed analysis for critical insurance operation maintenance systems (workflow, customer web portal, Salesforce-based call center). - Facilitated successful system improvement projects (both Agile and Waterfall) by serving as the bridge between system users, developers, and system analysts.

- System integration and support Planned, implemented, and supported CRM system (Salesforce platform) as well as other tools for commercial activities. - Internal communication Established an internal communication strategy in alignment with senior management & stakeholders cross-functionally and ensured all the initiatives and necessary information were effectively communicated to employees.

- Provide support and troubleshooting on the CRM system (Siebel based) as Tier 1.5. Coordinate with global CoE and vendors to facilitate problem resolution. - Responsible for Helpdesk Management (supervision on their operations around the system, staff training, FAQ maintenance, etc.) - Troubleshoot mobile version of the application and supervise installation & setup on mobile devices. Responsible for account maintenances, deployment, usage data analysis and testing

Oversaw localization projects from start to completion. Responsibilities include planning budget, schedule and resources, problem solving, quality assurance, client/vendor relations management and overall customer services.

Evaluated personal security software. Interfaced with vendors overseas.

Provided consultations to customers on their orders and handled customer education.

QUALIFI PGD in Strategic Management & Leadership (Level 7) course completed.

GPA 3.8 on 4.0 scale