Mihir Mehta

Head of Productivity and MD Office at PayPoint. Translating executive vision into actionable strategies and optimizing organizational efficiency to maximize performance and growth.

• Led strategic business transformation initiatives, focusing on Liability Products and Government products, achieving a 30% growth in product adoption within 6 months. • Directed cross-functional teams to track, monitor, and publish key business performance metrics, ensuring alignment with organizational goals and enhancing data-driven decision-making processes. • Spearheaded the launch and go-to-market (GTM) strategy of two key products, resulting in successful market penetration and a 25% increase in cross-selling opportunities. • Collaborated with channel partners, branches, and agents to drive business numbers, significantly increasing sales productivity by optimizing lead distribution processes and improving conversion rates by 20%.

• Played a pivotal role in the design, development, and rollout of the Financial Inclusion (FI) services, expanding financial access to underserved populations and driving new business growth. • Led the development and implementation of the FI Biometric App for Account Opening, reducing customer onboarding time by 40% and increasing new account openings by 35% within the first quarter of launch. • Orchestrated end-to-end coordination across IT, BSG, Product, Compliance, and Risk teams, ensuring seamless integration of new functionalities and full compliance with regulatory requirements. • Built a comprehensive platform integrating multiple banking modules, improving operational efficiency by 25% and enhancing the overall customer experience. • Directed vendor onboarding, SDK integration, and transaction portal development.

• Drove operational excellence by establishing service standards and execution roadmaps, achieving a 13% reduction in operational costs within the first year of implementation. • Integrated training and operational strategies, resulting in a 15% increase in revenue generation and improved service delivery across the board. • Prepared detailed analytics-driven reports for management, facilitating strategic decision-making that led to a 20% improvement in performance outcomes. • Led a team of 15 members, including 3 Assistant Managers, ensuring 100% adherence to Service Level Agreements (SLAs) and maintaining strict compliance with regulatory standards. • Led a team in building a chat bot system for technical and non-technical customer queries and scripting IVR calls to filter out calls with basic queries. • Spearheaded national campaigns, such as PMJDY, PMJJBY, PMSBY, and APY, for State Bank of India, significantly expanding financial inclusion outreach and onboarding over 100,000 new customers. • Played a key role in the development and enhancement of the PayPointz Mobile app, driving an 85% increase in Gross Transaction Value (GTV) and an 80% growth in the active CSP (Customer Service Point) base within three years.