Mihaela Hritac

RESPONSIBILITIES ▪ Identifying sourcing opportunities in new markets and alternative sourcing opportunities in mature markets with the aim of increasing, strengthening and diversifying the Supply Chain around Romania, Italy and France ▪ Closely supporting all Business Units in Romania to increase geographical coverage and consolidate the supplier base for critical projects ▪ Analyzing technical and process capabilities of the suppliers and manufacturers to meet specifications and connecting them with Business Units and local Procurement ▪ Supporting Procurement in developing suppliers by identifying optimal strategies and opportunities ▪ Identifying innovative manufacturers and suppliers ▪ Facilitating and participating to online and in person meetings between suppliers and Procurement, Business Units, Innovability function ▪ Assisting the suppliers throughout the processes of registration and pre-qualification on internal platform and hand them over to Qualification team ▪ Participating on weekly meetings to update Procurement on process evolution and discuss criticalities ACHIEVEMENTS ▪ Identified around 225 eligible suppliers by carrying out scouting activity on 34 merchandise groups ▪ Around 35% of the eligible suppliers have been already qualified ▪ An important number of eligible suppliers committed by submitting offers in latest tenders ▪ Contributed to the increase in the number of suppliers, that in 2022 was 86,1% higher than previous year

RESPONSIBILITIES ▪ Supported vendor via email and telephone throughout the completion of qualification questionnaires ▪ Performed vendor research on external data bases like Aida, Orbis, Dun&Bradstreet, websites ▪ Registered and analyzed vendors in Watson ▪ Conducted legal and financial analyses to check vendor’s integrity ▪ Collaborated with technical department for various documentation validation ▪ Reviewed vendor questionnaires, validating them and propose them to qualification committee via WeBUY - the vendor management system ▪ Engaged in scheduling and prioritizing qualifications with procurement teams ▪ Carried out weekly meetings to update the procurement teams on the qualification statuses ACHIEVEMENTS ▪ Contributed on overachieving the team target for 2020 by working hard on understanding the real priorities and urgencies ▪ Adopted a transparent and clear communication with procurement and technical team by implementing a shared report for priority qualifications ▪ Optimized process time by encouraging procurement team to use shared files to highlight changes on priority instead of writing emails ▪ Minimized the manual work performed in WeBUY by constantly improving report’s structure and criteria

RESPONSIBILITIES  Reviewing the purchase requisitions for goods/services, make the necessary validation and convert them into Purchase Orders  Providing supplier-related information and material references to other internal departments  Negotiating prices, payment terms and delivery dates  Requesting quotations from suppliers  Following-up with the deliveries to meet project / service schedules  Contacting vendors for technical details/replacement parts  Processing commercial and repair returns; urgent payments as per request  Investigating invoice discrepancies and escalate when necessarily  Setting-up new vendors and Honeywell materials in SAP  Proactively identifying material 3rd party suppliers on web and propose  Creating and modifying special pricing contracts in SAP  Building and running reports  Enforcing company policies to ensure safety and compliance, supporting annual audits ACHIEVEMENTS  Optimized costs by saving between 16.500 and 18.000 euro through negotiations in 2017, respectively 2018 Overacheving saving target both in 2017 and 2018  Excellence in customer focus after the first 6 months  Excellence in overachieving the saving target for 2017  Streamlined the process of purchase requisition conversion by initiating mass update to delete duplicate vendors accounts  Built and maintained strong relationships with project managers and suppliers

RESPONSIBILITIES  Portrayed a highly-professional image of the hotel ensuring guest satisfaction and efficiency at all times  Initiated action plans to constantly improve the client service and train multiple staff members  Monitored guest satisfaction processes, responding to concerns and inquiries  Oversaw room inventory and allocation; upgrading and downgrading procedures  Ensured security of revenue and money flows  Took over managerial duties when needed  Assisted in house reservation coordinator  Monitored customer account details for non-payments, delayed payments and other irregularities, managed deduction documents and refunds  Collected data and prepared monthly reports for accounts and revenue directors ACHIEVEMNTS  Achieved high level of success in guest service by taking proactive measures like defining roles and responsibilities within the team  Moved the Guest Satisfaction Scores higher by ensuring a better inter-department communication  Implemented a weekly staff meeting, which resulted in an improved communication within Front Office team  Redesigned guest registration procedures which allowed the team to build stronger, more personalised relationships with the guests  Handled VIP guests making sure all required arrangements were followed hence the complaints decrease by 90%  Been complimented by the department manager for building up a confident and proactive attitude within the role, in a short period of time  Been approachable and established extraordinary rapport with the entire team

RESPONSIBILITIES  Providing first-class customer service, by anticipating guests’ needs  Up-selling hotel facilities and exceeding customer expectations  Ensuring discrete and superior customer service for high-profile arrivals ACHIEVEMENTS  Improved Hotel Service Scores consistently through valuable, friendly guest interaction  Responded to over 60% customer calls daily and solved 90% of their concerns  Encouraged customer loyalty and increased the number of membership enrolments by 30% in less than 3 months  Proved to be an effective Team Player by demonstrating reliability in following through assignments at all times and by responding to colleagues’ requests for assistance  Was offered a Front Office Team Leader position after only 7 months in the role

RESPONSIBILITIES  Acted as manager’s first point of contact with people from inside and outside the organisation  Conducted room reservations, cancellations and no-shows procedures  Kept up-to-date with current promotions and hotel pricing  Maximised bedroom sales opportunities  Organised group reservations, registrations, dinners and parties ACHIEVEMENTS  Successfully handled all telephone calls and email inquiries whilst still studying the language  Proved to be a detailed-orientated and organised professional which resulted in being responsible for interdepartmental reports  Increased the number of regular guests due to effectively-negotiated leisure packages

 Presented, sold and negotiated holiday packages and insurances  Arranged flights and accommodation; delivered tickets to clients  Dealt with customer queries and complaints, including refunding  Provided information on visas and passports  Collected and processed payments  Kept clients up-to-date with any potential post-booking changes