Miguelina Cespedes

• Led strategic partnerships with national Tourism Boards and destination brands in the Caribbean and Mediterranean Europe. • Developed commercial growth strategies focusing on trade activation, media collaboration, and market expansion. • Built high-level relationships with government tourism leaders to enhance destination positioning and visibility. • Drove portfolio performance through effective business planning and strategic investment alignment.

- Drive revenue growth from current and new Alliance partners, ensuring annual revenue targets are met and exceeded. - Collaborate closely with the development team to expand Alliance partnerships in alignment with strategic priorities and sales goals. - Identify and develop processes and workflows to enhance cross-departmental deliverables as per alliance agreements, supporting the segment playbook strategic plan. - Generate and review business intelligence reports, providing insights and opportunities for partners. - Review and align marketing materials (online and print) with branding and messaging. - Ensure annual renewal of existing partners and maintain current business plans. - Identify and escalate issues affecting timelines, quality, or budget. - Coordinate and conduct training sessions with Virtuoso Members. - Develop presentations, proposals, and media kits to support sales efforts. - Oversee the development of educational trips abroad. - Participate in industry events to strengthen business relationships.

- Develop and implement comprehensive marketing strategies to target corporate travel, travel management companies, and consortia, driving engagement and fostering partnerships. - Build and manage a robust corporate and Destination Management Company (DMC) database, conducting ongoing outreach to corporate agencies, travel management companies, and consortia in collaboration with airline partners to identify new opportunities. - Organize annual familiarization trips to showcase the best of the Dominican Republic, fostering connections and promoting tourism experiences. - Create and distribute quarterly e-newsletters to engage targeted industry partners, keeping them informed about the latest developments and offerings. - Oversee day-to-day relationships and campaigns with Dominican Republic-based associations and partners, ensuring alignment with strategic objectives. - Produce comprehensive post-campaign reports to evaluate the effectiveness of marketing initiatives and inform future strategies. - Manage related budgets, monitor spending against allocated budgets, and generate quarterly budget control reports to ensure compliance with internal financial policies.

• Created and sold customized luxury travel experiences, exceeding annual sales goals by over 25%. • Managed a high-value portfolio of high-net-worth travelers, ensuring exceptional attention to detail in itineraries. • Established long-term partnerships with luxury hotels and suppliers, enhancing client offerings with exclusive amenities.

As the Customer Service and Sales Lead I am responsible for managing the STI Airport Sales office and promoting a safe and efficient work environment for the sales crewmembers. It is my responsibility to support the crewmembers professional development ensuring that they are knowledgeable about any transaction related to JetBlue's policies and procedures to provide excellent customer service. I work with airport supervisors and other leaders on staffing supporting both regular and irregular operations, and occasionally provide training to other airport sales crewmembers as necessary. Working closely with the sales supervisor we strategize on different ways to increase sales and make processes smoother for the sales location. Working alongside the facility team we aim to improve the infrastructure creating a more comfortable, efficient, safer, and beautiful sales location. I also coordinate the logistics of JetBlue’s participation in events and fairs.

Work in the Sales Office dealing with customers’ requests and demands. Making and changing reservations, managing payments and handling customers complains. Also, work along with the Operation Crewmembers during irregular operations re-accommodating affected customers.

Provide award winning customer service to customers in the airport. Check-in and verify Customers’ personal identification; tag and handled Customer’s luggage. Book, sell and verify flight reservations; assist with flight arrivals and departures; help prepare aircraft cabin for departure; coordinate Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed.

Managing company relationship with travel agencies and international suppliers, such as : Walt Disney, cruise lines , tours and hotels

Worked at all departments of the hotel: ▪ Event Planner, customer service, food and beverages, reception, and housekeeping. ▪ Supervised personnel. ▪ Solved problems.