miguel ocegueda

* § Facilitated system education for New-Hire Classes of up to 18 associates. * § Developed educational curriculum and job aids to improve the learning process. * § Provided weekly feedback and performance appraisals as it related to individual performance and results. * § Completed administrative functions, which included attendance management, timesheet and payroll compensation, quality control and account/listening evaluations. * § Developed and communicated continuing education modules to ensure each person had the tools and updated information necessary to be successful. * § Successfully educated 10 classes and ensured that every associate graduated into well-balanced performers. * § Recipient of multiple Spirit Award Medallions in Leadership.