miguel hernandez

business l3 support

About

Professional experience of 13 years, 11 of them in the BI area developing skills of analysis, support, design and administration of the MicroStrategy and InfoSphere DataStage tools, management and administration of the ODS & DWH databases. Collaboration in the implementation, migration and maintenance of these applications, along with the areas of BI projects and Solution Delivery. Great experience in customer service and attention to functional users.

Country

mexico

City

nuevo leon

Industry

food production

Skill

bases de datos, pruebas, microsoft office, microsoft excel

Experience

business consultant

heb méxico

2016-7 - 2017-7 · 1 yr 1 mo

* Jul / 2016 – Jul / 2017 * Company Name: HEB Mexico * Position: BI Consultant * Activities: Support in the implementation of MicroStrategy BI tool for functional areas in the analysis of information and decision making, design of metrics, reports and documents.

business specialist

bulkmatic transport company

2016-1 - 2016-7 · 7 mos

* Jan / 2016 – Jul / 2016 * Company Name: Bulkmatic de Mexico * Position: BI Specialist (IT Team) * Activities: Responsible for the administration of the MicroStrategy BI platform where financial and operating indicators for decision-making of the company are consulted. Design, development and implementation of new metrics, reports and dashboards.

esb developer

the home depot méxico

2015-7 - 2015-12 · 6 mos

* Jul / 2015 – Dec -2015 * Company Name: The Home Depot Mexico * Position: ESB Developer (Integration Team) * Activities: * Development of interfaces in the suite of enterprise service bus (ESB) Progress Sonic.

business developer

pepsico

2014-7 - 2015-6 · 1 yr

* Jul / 2014 – Jun / 2015 * Company Name: PepsiCo Mexico * Position: BI Developer (PepsiCo Solution Delivery Team) * Activities: * Implementation, testing and release new versions of MicroStrategy on development and testing environments. * Design & development of new public objects and schema objects on MicroStrategy. * Design, interface development, improvement and optimization of operational processes on InfoSphere Datastage.

business analyst

pepsico

2008-1 - 2014-7 · 6 yrs 7 mos

* Company Name: PepsiCo Mexico * Position: BI Analyst (PepsiCo DSS Support Team) * Activities: * Administration, execution and analysis of data loading. * Creation and analysis of reports. * Administration and support of InfoSphere DataStage & MicroStrategy, also of the ODS & DWH databases. * Great experience in treatment and care for functional users and giving courses on MicroStrategy. * Change Management and releases of new operational processes of different topics related to the business.

service desk agent

pepsico

2006-7 - 2008-1 · 1 yr 7 mos

* Jul / 2006 – Jan / 2008 * Company Name: PepsiCo Mexico * Position: Service Desk Agent (PepsiCo Service Desk). * Activities: * Technical and applications support to first level. * Software consulting, applications and solutions to online users. * Assignment of incidents to applications teams.