Miguel Angel Garay

Leading CONMEBOL’s strategy for Fan Engagement and Content Evolution. My role centers on transforming the current fan experience by introducing new digital touchpoints, optimizing content distribution, and building out new IP rights that maximize both fan value and commercial opportunities for the organization. I specialize in turning strategic insights into actionable plans for sustained growth and modernization.

Provide Business Strategy and Corporate partnership Globalbox has been a leader of the mail and package forwarding industry since 2012. is a company based in Paraguay with a branch in Miami (Florida), which allows residents in the country to buy online on different ecommerce platforms in the United States, Spain, China and Argentina mainly and send their purchases to our offices in Miami. From there we take care of the entire process of reception, packaging, transport and import so that they have their purchase at a competitive rate and in a simple way.   We currently have more than 55.000 registered customers and 2 million packages transported in 11 years of experience. Globalbox is market share leader in door-to-door service in Paraguay in urban cities.   Customers use our service because they get in different online platforms in USA products that they cannot get in Paraguay, or greater variety and / or better prices.

Provide Corporate partnership and Lead business strategy for a successful exit. Digital payment platform that empowers small businesses to take their checkout process to the next level, helps businesses strengthen customer loyalty through seamless payment experiences.

Provide Corporate partnership and Lead business strategy for a successful exit. Hendyla is a C2C marketplace that first launched in Paraguay in 2016. Using a smartphone app, our users can sell items they are no longer using and also shop online for secondhand items. and brand new items. With more than 500,000 users and 75,000 items listed is the leading marketplace in Paraguay.

Provide Business Strategy and Corporate partnership Bin Planet's is an extreme discount retailer. The Bin Planet’s liquidates in mass volume from US based retailers and websites and pass on crazy savings to our customers in store and soon online. Bin Planet’s inventory changes daily and you never know what you will find. The Bin Planet way, buy now, buy often, save crazy and repeat.

Lead the Business Transformation office to successfully accelerate the business change and provide governance for deep-dive initiatives. Transforming Tigo’s legacy mobile business process and technology to a convergence fixed mobile telecom digital operator, focused on providing effortless customer experience with "home" at its core and digital first business process. We acquire and develop end-to-end convergence fixed mobile-business process and operating model. We used these new capabilities as a key factor in our projects like channel shifting and convergence onboarding. Developing a new eSales and self service digital process. Support and enable the B2B Ideal Enterprise costumer-journey projects to accelerate digital sales, achieving double-digit segment (B2B) growth and focus on commercial excellence and efficiency.

Lead a robust customer-centric approach, by changing Tigo's culture from product focus to customer centric; in convergence-fixed-mobile with focus on digital process, quality of service to increase the brands reputation, product recommendation, and a consistent customer experience through all channels. Implemented a net promoter score (NPS) program and incorporated NPS in our management incentive compensation system and new customer operating model. Implemeting central KPIs tracking to drive change (NPS System and Cost to serve) Set Tigo's brand culture, increasing NPS by 10 points in 2 years. Saving $25 million on cost of serve by reducing costumer contact and increasing first time resolutions. Reporting to the COO Latin America, responsible for the growth of Tigo businesses globally by leading the marketing activities alongside the customer experience. In charge of driving the brand, customer experience, consumer understanding, and big data teams. Coordinate scale initiatives across Latin American markets.

Reaching the $1 Billion revenue on data monetization by driving affordable smartphone. Leading the mobile data adoption in Latin America. Develop new Digital and Content Services. Drive mobile data adoption and accelerate data user use from 5% to 50% through affortable smartphones and digital products, shifting from a traditional telcos service to modernization journey to digital services–focused first, offering apps, streaming services, retail platforms, peer-to-peer payment platforms, and more. Responsible for executing the business plan which represented 67% of recurring revenues of the whole company, contributing to meet Millicom financial target and consumer satisfaction goals.

Develop a the innovation team for Latin America (officially launched in 2009) with initial fund of $10 million to invest in an “innovation portfolio” were approved. Prouducts: Data Monetization, Digital Media Content, Tigo USA, Tigo Money - Fintech - Mobile Health As Head of innovation and categories responsible for: - Business/Product Development and entrepreneurship, actively analyze existing business/product opportunities for Latin America. - Creating profitable products that satisfy consumer demand and substantially contribute to Tigo’s growth. - Identify, develop alliances, and regional negotiations to improve our portfolio and business opportunities. (Google, BlackBerry, Apple, Samsung) - Identify opportunities to market our products directly in the USA and/or other Markets. - Develop business knowledge, customer insight, big data, innovation initiative, and market trend.

Develop the strategy for the company of Fixed–mobile convergence (FMC) that change the profitability profile of the group (Millicom). Lead the process of acquisition, integration of AMNET Central American Pay TV Operator to MILLICOM In 2008, Millicom acquired AMNET for $510 million to build fixed Internet and TV services, leading to the company's formal pay TV business entrance. Lead the merge and acquisition, full Profit and loss responsibility, PayTV business, content and media management. - Responsable for Central America , Guatemala, El Salvador, Honduras, Costa Rica and Nicaragua. - Guarantee cross-functional cooperation and communication with mobile business in order to achieve time to market effectiveness and organizational efficiency.

Lead for Non core Product portfolio for Latin America, Africa and Asia, building $100 million revenue business unit by APRU stabilization, reducing telecom churn and expanding market share. Moving up user in value chain and increasing share wallet. Accounting 25% of organic growth of Millicom Latin America in 2008.

Create a value-added service (VAS) business unit for non-core telecoms services that reach 30% revenue of the company in 5 year, Millicom - Tigo Paraguay. Define Tigo product strategy that define Tigo brand identity of innovation targeting mass consumer. As VAS Manager responsible for the overall performance of Non core telco product related results, by optimizing marginal contribution and maximizing penetration of the category. Establishing and managing relationships with key Value Added Services Partners. As Iinformartion Technology Director responsible for: Responsible for: - Management of new Implementation or any changes on Systems and Applications related to Customer Relationship Management (CRM), Inventory, Finances, Sales and Marketing, HR and any other area of the company with the exception of Technical Operations - Systems Administration of core back-office applications such as Voip, VAS and WiMAX Billing; and Roaming Billing; Payroll, Stock and Collections and Accounting System.

Develop and implement information framework, data warehouse infrastructure including central repositories. in Paraguay that set standard for Millicom Latin America and Africa. Lead the implementation across of all millicom Latin America of advanced data warehouse systems that ensure data integrity, which still used today (2023).

Develop business intelligence platform to help company gather, understand, and visualize data. Marketing Research Senior Analyst, Marketing Balance scorecard, pricing design.

The fast-changing landscape of fintech, addressing both the opportunities and challenges that emerge, especially in a highly regulated market such as this. The impact of disruption and its evolution in the financial services industry. A closer study will lead to an exploration of digital payments, artificial intelligence, blockchain, and cryptocurrency, as well as innovations in the related markets of real estate and insurance. the regulatory atmosphere surrounding fintech, with the goal of assessing how fintech can help you find solutions for your business challenges.

Leadership Communication Programs at Harvard Learn to leverage the techniques of persuasion to shape opinions, influence behavior, and guide outcomes. Through our programs, you will explore key strategies and gain effective tools to engage and inspire others across a variety of business contexts.