Midhun C.

Senior Application Analyst with strong expertise in Microsoft Azure cloud platforms, specializing in application support, cloud migration, performance optimization, and production stability. Experienced in bridging business requirements with technical solutions to ensure reliable, scalable, and secure applications in enterprise environments. Proven track record in managing cloud-based applications on Azure, including monitoring, troubleshooting, incident resolution, and continuous improvement. Hands-on experience with Azure services such as App Services, Virtual Machines, Azure SQL, Storage, Networking, and Azure Monitor, along with CI/CD pipelines and automation. Skilled in collaborating with cross-functional teams, vendors, and stakeholders to deliver high-quality solutions, reduce operational risks, and improve system performance. Known for analytical problem-solving, ownership of critical applications, and driving operational excellence. Core Skills: • Microsoft Azure (App Services, VMs, Azure SQL, Storage, Networking) • Application Support & Production Operations • Cloud Migration & Optimization • Incident, Problem & Change Management • Monitoring, Automation & CI/CD • Performance Tuning & Root Cause Analysis

• Managed maintenance, monitoring, and testing for Learning Management Systems (LMS) and CRM databases to ensure platform stability. • Executed SQL scripts to update CRM Sage Databases with LMS data for accurate certification issuance. • Utilized MS SQL Server, Power BI, and MS Access for data analysis, extracting insights for decision-making.

• Led a team across multiple offices in Alberta and British Columbia, ensuring efficient operations in Western Canada. • Configured and deployed Citrix XenApp 7.11 for remote work during COVID-19, enabling seamless work-from-home capabilities. • Collaborated with vendors to establish standardized procedures across Canadian branch offices for operational alignment and consistency.

Sales Associate and customer representative

• Implemented Agile methodology to manage project requirement changes, ensuring flexibility and responsiveness to evolving business needs. • Developed and maintained web applications using ASP.NET, C#, and the MVC framework, delivering scalable and high-performance solutions. • Designed and implemented RESTful APIs to facilitate seamless integration with external systems, improving system interoperability. • Installed and configured Point of Sale (POS) stations with MS RMS and D365 POS. • Supported and maintained POS systems including Microsoft RMS and D365 POS, ensuring real-time transaction accuracy and compliance across multiple retail locations. • Developed automation scripts and conducted integrations with internal APIs for reporting and backend processing of POS data. • Worked closely with the retail and finance departments to roll out updates and train staff on new POS features

• Supported and maintained ePeople employee online portal and PeopleSoft applications for eRecords at Alberta Health Services. • Developed SharePoint Server 2013 for the IT Department, enhancing collaboration and efficiency. • Utilized PowerShell scripting for managing distribution lists in the MSN system. • Troubleshot hardware devices and software applications to ensure seamless operations.

Networking Engineering and Technology CCNA curriculum Dynamic routing protocols Ethernet switching technologies and strategies Network management, design and security

Masters of Computer Applications