Faisal Shah Mirza

I am leading the project of MS Dynamics 365 CRM & ERP implementation and Enhancement with AI automation using Azure Copilot, Power Platform and other Microsoft and third-party tools and technologies. Designed a fully integrated ecosystem incorporating: • CRM & ERP (Microsoft Dynamics 365 CRM, Dynamics 365 Business Central) • Customer Portal (ASP.NET with payment gateway and document signing) • Power Platform (Power Apps, Power Automate, Power Pages, Power BI, Copilot, RPA) • Azure Services (AI Builder, Blob Storage, Copilot, Azure Functions, Data Lakes) • Digital Document Signing (DocuSign) • Payment Gateway Integration (Moneris) • Document Management (SharePoint) • Unified Communication Channels (Microsoft Teams, Omni-Channel, Twilio)

I was leading MS Dynamics 365 & ADX Studio Portal On-prem to On-cloud migration activity, including Data migration and process enhancement • Led migration of MS Dynamics CRM On-prem to cloud and ADX Studio portal to Power Pages for Ministry of Children, Community and Social Services. • Developed an Enterprise Architecture document to streamline processes and enhance efficiency. • Plan, develop, customise, implement and training the MS Dynamics CRM application as per Ministry requirements. • Worked on system configuration and customisation using Power Apps, including Model Driven App and Embedded Canvas App. • Worked on Power Control Framework PCF controls • Collaborated with cross-functional teams to ensure successful migration and implementation. • Used Azure DevOps for source control and versioning of code. • Used DevOps, which is integrated for CI/CD pipelines to generate automated builds.

• Led the migration of MS Dynamics 365, ensuring seamless integration and functionality. • Conducted comprehensive code reviews, optimising solutions and providing actionable recommendations. • Delivered customer training on Dynamics 365 CRM and ERP modules, enhancing user proficiency. • Designed and customised Dynamics CRM solutions, documenting functional and technical requirements for sign-off.

I worked as a Sr. Solution Architect MS D365 / Digital Transformation Advisor Led the implementation of a Rental Housing Digital Transformation Project for the Prica Group of Companies, leveraging Microsoft Dynamics 365, Power Platform, Azure, and Microsoft 365. Executed a full digital transformation initiative, migrating from a legacy custom-built CRM to Microsoft Dynamics 365 (CRM + ERP) with a fully integrated custom ASP.NET customer portal. Architected and deployed the first-of-its-kind CRM solution in the Canadian rental housing market, enabling end-to-end automation from lead management to lease signing. Designed a fully integrated ecosystem incorporating: • CRM & ERP (Microsoft Dynamics 365 CRM, Dynamics 365 Business Central) • Customer Portal (ASP.NET with payment gateway and document signing) • Power Platform (Power Apps, Power Automate, Power Pages, Power BI, Copilot, RPA) • Azure Services (AI Builder, Blob Storage, Copilot, Azure Functions, Data Lakes) • Digital Document Signing (DocuSign) • Payment Gateway Integration (Moneris) • Document Management (SharePoint) • Unified Communication Channels (Microsoft Teams, Omni-Channel, Twilio) Delivered a fully automated Lead-to-Lease workflow, integrating CRM, ERP, customer portal, payment gateway, digital document signing, property inspections, and work orders, ensuring operational efficiency and scalability. Key Achievement: Successfully pioneered and delivered a comprehensive rental housing automation platform, setting a new benchmark in the Canadian real estate market by streamlining operations, enhancing customer engagement, and driving measurable business value.

Ministry of Economic Development and Growth / Ministry of Government and Consumer Services / Ministry of International Trade/ Ministry of Attorney General (Justice Technology Service) Led the migration of Microsoft Dynamics 365 from on-premises to on-cloud, ensuring smooth data transfer, system integrity, and minimal disruption to operations. Deployed MS D365 CE ( Sales, Marketing, Customer Services and Field Services, including Power Pages) Implemented system enhancements during migration, optimizing functionality and aligning with evolving business needs. Developed and maintained technical documentation fully compliant with Ontario Public Service (OPS) Enterprise Architecture (EA) principles. Designed and delivered comprehensive training programs, including Train-the-Trainer sessions, end-user training, tutorials, and process videos, to drive adoption and efficiency. Designed and deployed a customer portal to facilitate stakeholder engagement and support international trade initiatives. Integrated a secure payment gateway within the customer portal, enabling seamless online transactions. Automated the process of sending trade invitations to international clients, improving outreach and global collaboration. Smooth Data Migration from On-prem to On-Cloud Key Achievement: Successfully delivered a secure, scalable, and user-friendly D365 cloud solution that enhanced operational efficiency, modernized stakeholder engagement, and enabled international trade facilitation.

• Designed and implemented MS Dynamics 365/ Customer Portal for the Ministry of Economics, Government of Saskatchewan. • Requirements elicitation and documentation to ensure project alignment with stakeholder needs. • Facilitated testing and training sessions for end users to enhance system adoption and usability. • Focused on process automation and performance management to drive operational efficiency.

• Designed and managed the deployment of RAN sites, ensuring optimal performance and reliability. • Conducted software upgrades and testing to enhance system capabilities and user experience. • Implemented cost control measures to maximise efficiency in project execution. • Handled complaints effectively, ensuring customer satisfaction and service quality.

• Spearheaded software automation initiatives and executed network software upgrades to enhance operational efficiency. • Conducted detailed ATP testing, ensuring robust management reporting and effective presentation of findings. • Addressed end-user and customer complaints, significantly improving user satisfaction during peak network performance periods.

• Executed core network software operations, ensuring optimal performance and reliability. • Conducted routine monitoring and performance tuning of core network nodes to enhance efficiency. • Managed network swaps and upgrades of core nodes to maintain cutting-edge technology.

• Executed software upgrades for Core Cellular Nodes, including Media Gateways, MSC, HLR, and VLR. • Developed monitoring routines for alarms and conducted software testing of cellular core nodes. • Performed Acceptance Test Procedures (ATP) and deployed new changes to enhance network performance.