Mickayla Caron, MBA, CAPM

- Act as the daily liaison between clients and internal teams, providing clear communication, status updates, and issue resolution throughout the project lifecycle - Manage timelines, milestones, and deliverables across multiple concurrent pharmaceutical development and manufacturing projects - Collaborate closely with subject matter experts to align technical strategy with project goals and regulatory requirements - Work with supply chain teams and third-party couriers to coordinate and monitor domestic and international shipments, ensuring on-time delivery of materials and products - Identify and mitigate project risks while maintaining compliance with industry regulations and internal quality standards - Facilitate internal project meetings, manage documentation, and support client audits and business reviews

- Authored and updated batch manufacturing records to ensure accurate, clear, and compliant instructions for production teams - Created and revised SOPs to align with evolving operational practices, regulatory requirements, and client specifications - Investigated and documented deviations to support root cause analysis, corrective/preventive actions, and regulatory reporting - Collaborated cross-functionally with subject matter experts (SMEs), quality assurance, and operations teams to ensure technical accuracy and consistency in documentation - Partnered with external clients to tailor documentation processes that met specific product and compliance needs - Supported process development and improvement initiatives by translating technical information into clear, actionable documents

- Developed and presented a detailed business plan and marketing plan that enabled the company to secure funding for growth - Oversaw daily administrative operations, including scheduling, client communications, and records management - Led local marketing and advertising initiatives, including social media campaigns, promotional events, and community outreach - Assisted with financial tracking and planning, helping the owner manage budgets and operational costs - Provided general support across business functions to drive client engagement, streamline processes, and improve overall efficiency

- Provided direct support to clients by troubleshooting GIS-related issues, answering inquiries, and guiding users through technical processes - Conducted regular meetings and phone calls with clients to gather requirements, deliver updates, and ensure ongoing satisfaction - Authored technical documentation, including user guides, FAQs, and system manuals, tailored to both technical and non-technical audiences - Collaborated with cross-functional teams to improve the functionality and usability of GIS websites and applications - Assisted in the design and maintenance of GIS web content, ensuring data accuracy and optimal user experience

- Supervised and coached team members to ensure smooth shift operations and adherence to company standards - Managed scheduling, labor costs, and inventory to optimize efficiency and meet business goals - Delivered excellent customer service by resolving issues promptly and maintaining high guest satisfaction - Trained new employees on company procedures, food safety standards, and customer service best practices - Maintained a clean and safe work environment in compliance with health and safety regulations - Assisted in financial reporting, cash handling, and daily reconciliations

- Prepared food and beverages according to company recipes and quality standards - Provided excellent customer service at the front counter and drive-thru, handling orders quickly and accurately - Maintained cleanliness and sanitation in all work areas, including kitchen, dining room, and restrooms - Assisted with inventory management, restocking supplies, and minimizing waste - Collaborated with team members to ensure smooth, efficient service during peak hours - Followed all safety, food handling, and operational procedures to maintain a safe and compliant environment

- Supported multiple representatives with administrative tasks, including scheduling, document preparation, and correspondence - Attended legislative and committee meetings, taking detailed notes and summarizing key points for internal distribution - Collaborated with fellow interns and full-time staff to ensure efficient office workflows and timely completion of legislative tasks - Conducted policy research and gathered background materials to assist with bill tracking and constituent inquiries - Sat in on committee meetings to observe and report on legislative discussions, helping representatives stay informed on relevant topics