Mickael Chalder

CONFIGURATION OF BUSINESS PROCESSES : • Personal Data Management**: Management of personal data, staffing, job changes, management of reasons for job changes, and associated processes. Support : • Anomaly and Change Request Management : Handle anomalies and manage requests for changes. • Integration : Using EIB (Edit position, Request compensation change, etc.). • Time & Absence : Modification and implementation of absence types (family reasons, workplace accidents, vacations, public holidays, etc.). Creation and modification of new work shifts. • Reporting : Creation and modification of reports (Advanced, Matrix, Schedule, etc.). Development of calculated fields and conditional rules based on client-specific data sources. • Talent and Performance : Configuration of review templates and related business processes. Launch of performance reviews, testing, creation, and modification of performance-related reports. • Core HR : Modification of business processes (Hire, Employee, Contract, Termination, Change job, etc.). Creation of templates for contract automation. Resolution of numerous tickets. • Advanced Compensation : Correction of calculated fields within a salary campaign. • Security : Verification and modification of access rights. Improvement of accessibility for teams. • Business Process Management (BP) : Modification of business processes for job applications and the "Ready for hire" status. Implementation and adjustment of security groups related to recruitment.

• Provided L1/L2 support for Workday HCM, resolving over 50+ tickets weekly related to personal data updates and staffing movements. • Collaborated with HRBP teams to document Standard Operating Procedures (SOPs) for global Workday workflows. • Assisted in the testing and deployment of semi-annual Workday Feature Releases.

• Stakeholder Interviews & Journey Mapping : Ability to gather complex functional requirements and translate needs into efficient decision. • Root Cause Analysis of Ticket Multiplication : Ability to identify system friction to reduce the ticket backlog. • Pre-launch Usability Studies & Testing : Leading User Acceptance Testing (UAT) and ensuring high system adoption before Go-Live. • Data-Driven Churn & Friction Analysis : Analyze Audit Logs and user behavior to optimize Employee Self-Service and Manager Self-Service . • Benchmark & Best Practice Research : Evaluating "Standard" features against custom needs to recommend the most scalable solution.

My initial focus was understanding why customers was leaving : • Increasing the information gathered as part of our surveys (using the breadcrumb Technique). • Analyze the exact areas where user motivation is declining (creation of a design service). • By analyzing data, I pinpointed the reasons behind customer churn for our main product. • Survey pinpoints customer expectations (using limbic map course). • Unmonitored Screenshot testing that help finding design issues.

A solid training course that enabled me to understand the basic principles of UX design and to create effective user experiences.

Understand how the signal processing in the brain works so your message really gets into the mind of your audience. Control perception: What and how the content of your websites and landing pages will be perceived. Raise buying motivation: Understand the influence of emotions and fears of your audience to increase the motivation to buy of your users.

Heuristic analysis frameworks for conversion optimization audits : Proven frameworks to guide conversion optimization strategy. Cognitive psychology and persuasion principles to understand user motivations. Structured way to add more value to your CRO program right out of the gate. Opportunities for conversion lifts with better ideas and tactics.

Learn how to build dynamic websites, Programming skill: HTML/CSS, PHP, SQL, Responsive Design and Problem-Solving.