Michelle Tsai

- Established 0-to-1 operational planning for a new AI server business unit; defined engineering R&R and standard project workflows that reduced project kickoff time by 25% and successfully managed 6 AI server deployment projects end-to-end - Designed Grafana dashboard logic to automate repair status reporting, achieving 100% visibility of key metrics and enabling data-driven resolution of production bottlenecks - Managed third-party repair vendors by defining SOW, KPI, and SLA frameworks; coordinated tool procurement and conducted on-site technical training in the U.S. to ensure service capability was fully operational at client data center launch

- Managed Apple business with US$13M annual revenue by integrating demand forecasts with production capacity, optimizing inventory health while achieving 100% on-time delivery - Drove 20% market share growth for two key products through data-driven pricing strategies, comprehensive cost-volume analysis, and delivering proposals directly to VP-level leadership - Coordinated 7 NPI launches (from POC to MP), synchronizing procurement and production timelines across R&D, manufacturing, and quality teams to generate US$2.6M in incremental revenue - Managed end-to-end business operations, including RFI/RFQ, shipment logistics, and contract negotiations, ensuring 80%+ customer satisfaction - Served as the official company spokesperson for 2022-2024 product promotional videos, effectively communicating technical solutions globally

Zonta is a global NGO dedicated to empowering women worldwide through service and advocacy - Led 20+ members to execute 10+ events (250+ attendees, 90%+ satisfaction); reduced costs by 40% via sponsorship negotiation - Spearheaded administrative/financial operations and achieved 3rd place in university-wide organizational evaluation across 70+ organizations