Michelle R.

Visual Storytelling: Documented the brand's San Antonio market debut, capturing the founders' personalities and the authentic energy of the "Day One" launch. • Commercial Product Photography: Produced a library of high-fidelity still imagery tailored for social media, focused on driving digital engagement and brand recognition. • BTS Strategy: Captured behind-the-scenes content that bridged the gap between the polished product and the human story behind the business.

Photographed behind-the-scenes stills during filming, focusing on natural performances, real interactions, and the rhythm of the set to visually support the film’s story beyond the frame.

Behind-the-Scenes Still Photography — Freedom (Feature Film) On Freedom, my role was to document the filmmaking process as it unfolded—capturing the quiet intensity between takes, the collaboration between cast and crew, and the visual language being built behind the camera. I focus on moments that reflect the tone of the film itself: performance preparation, emotional resets, technical precision, and creative problem-solving in real time. The result is a visual archive that supports marketing, press, and historical documentation while staying true to the atmosphere of the set.

I was responsible for training, developing, managing, and supporting my team while ensuring alignment with Verizon’s broader business objectives. My focus was on driving performance while fostering a culture of inclusion, accountability, and personal growth. My core responsibilities included: • Monitoring individual and team performance metrics to identify trends, opportunities, and areas for improvement • Tracking attendance and schedule adherence to maintain team consistency and performance • Coaching and developing team members through regular 1:1 meetings, feedback sessions, and performance reviews • Creating and delivering training to ensure knowledge retention, process alignment, and service excellence • Managing escalations to resolve complex customer issues with professionalism and a focus on satisfaction and retention • Documenting and refining workflows and procedures for Tier 1 customer service projects to improve efficiency and clarity • Collaborating with leadership to ensure team goals and day-to-day operations were aligned with company priorities • Building a team environment centered on inclusion, acceptance, communication, and mutual respect These efforts contributed to high-performing, engaged teams known for delivering consistent results and exceptional customer experiences.

• Provided Tier 1 troubleshooting and customer service support remotely for Verizon in Austin, Texas. • Resolved issues on service, equipment, and billing over the phone to ensure customer satisfaction. • Developed strong communication and problem-solving skills while working in a fast-paced call center environment.

Solutions Specialist

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