Michelle G Chin

-Global Services Mergers & Acquisitions Lead. One of the corporate development team’s more experienced program managers. Have since supported and integrated 10+ deals. Migrating people, systems, and processes to fit them seamlessly into the existing environment. -internally was awarded The Most Impactful Person (MIP) Award and The Most Impactful Team (MIT) in 2023

-Lead Program Manager for Global Services (Professional Services & Support) during M&A phases; Due Diligence review through lead to support (LTS) Integration execution. Passing on standard program management for continued business as usual support. -Interim Program Manager for Information Technology (Jan'21-Jun'21) in parallel. Ensured IT resource support across all acquired systems and determined future state planning based on current infrastructure and company goals.

•Managed cross functional programs including objectives, scope definition, deliverables, and timelines in support of global leadership, engineering, sales, channels, operations and product teams •Gathered and tracked business and system requirements; including managing requirements queue with IT •Monitored compliance globally across departments to ensure adherence to best practices and data integrity •Engaged with a variety of teams to understand their go to market strategy in order to enhance collaboration

•Supported Sales Overlay, Pre-Sales/Solution Engineers, Product and Services for a specific product set to ensure the best practices and processes were adhered to in order to better the customer sales experience •Streamlined systems and internal process due to the overlay nature of the organization versus the larger organization portfolio and structure

• Coordinated with members of the Sales and Marketing teams to ensure the design and execution of programs are measured correctly • Analyzed program results against Key Performance Indicators (KPIs) to identify trends and provide solutions • Presented weekly updates on Marketing performance to ensure the achievement of quarterly and annual targets • Built reports and dashboards in the Client Relationship Management system (CRM) to track ongoing performance • Developed programs to cleanse and organize data in the marketing database

• Collaborated with market providers, colleagues, and clients to deliver higher operational efficiency by supporting internal departments with extensive research and identifying solutions; streamlining the current processes • Created customized monthly reporting for specific high-leveled clients to monitor their overall asset portfolio performance to ensure that their entire global company is aware, which assists them with future decisions

• Reduced the amount of financial errors and omissions for the company by being a main point of contact for all corporate actions’ operational issues

• Edited and formatted weekly newsletters, blog posts, and social media posts • Evaluated the marketing analytics including click-through rates and re-posts to ensure the target market is reached

• Innovated and expanded opportunities for high school students and startups by creating short and long term goals that enhance the nonprofit's program capabilities and user experience • Designed an educational curriculum for in class and outside the classroom use to support the growth of the high school students technical skillsets • Oversaw the performance of the initial and constantly changing business plan with checks and balances to continue upholding the standards of the organizations mission statement and overall objectives.

-Assisted Undergraduate Deans by working with current students to create short and long-term academic goals and plans. -Supervised the process of off-campus transcripts and credits to ensure students’ class status and eligibility to graduate.

-Transformed the way data is collected by developing a new database system to track student traffic through the most populated building on campus; ensuring safety and used for fiscal reports. -Implemented a performance program to better supervise and manage a staff of 25 building assistants through benchmarks -Improved building space with innovative solutions in renovating the resource room and seating area -Produced payroll time sheets and shift schedules.

-Thrived in a constantly growing and changing environment. -Edited voice-over scripts for the new launch website marketing videos -Created and organized databases to make company-collected data easily useable. -Analyzed and gathered delivery rates from Siebel Analytics system to generate new databases to guide future campaigns. -Provided input for new marketing campaigns and collateral, including datasheets, sale guides, and webinars. -Produced monthly newsletters for all 800,000 prospects and current customers to create awareness about events and product tips. -Developed a performance report based on click-thru data driven by the newsletters. -Supported my manager with the design of videos and website tests for the launch of the new software. -Used the following software: Microsoft Office, Siebel Analytics, AssetBank, Go-To-Meeting, Jira (Atlassian), Vignette (Web Content Management), and Sharepoint

-Created a skeleton of a CRM system for the company. -Encountered and managed programs within the organization for certain tasks that the company faced. -Planned long and short-term strategies for the company to implement. -Kept StudioFX organized and on track with the constant changes that it faced.

-Taught KG1 and JHS1 (equivalent to American school levels: Kindergarten and 7th grade) the English language.

-Executed, communicated, and sustained strategic initiatives within Kommon Thread. -Advised distinct strategies to help differentiate Kommon Thread. -Redesigned the business model to create a niche within the customizing apparel industry. -Rebuilt the foundation in order to have the company focus on a specific target market, community, and its quality service. -Maintained Kommon Thread, by creating not only long-term strategies, but short-term ones to be implemented when necessary.

I had the opportunity to go on Babson College's BRIC study abroad program, which allowed me to visit and study in Russia, China, and India in one semester. I studied the business and culture environments and how they connect within three different developing countries. I networked with companies and learned about how the past reflects the market today throughout Russia. I developed a feasibility analysis and business plan for a mobile food catering business in Shanghai, China. I was exposed to organizations and their adaptability to individual religion and customs in India.

Spring Study Abroad Semester

Spring Study Abroad Semester