Michelle Wignal, MBA SHRM-CP

thedejfoundation.org

Coordinates and manages organization-wide efforts for aviation, transportation, and cargo-handling company to ensure that Performance Management (PM) and Succession Management programs are developed and managed using data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives.

Successfully managed human resources functions for over 12,000+ employees in over 90+ locations across US and USVI. Supported General Managers and 100+ admins with all human resources questions and concerns pertaining to recruiting, onboarding, pre-employment background checks, and Drug & Alcohol testing initiative. Attracted entry level and corporate applicants by posting jobs, setting up interviews and pre-screening all candidates to make recommendations to the hiring manager in the corporate office. Implemented the WOTC program which accumulated over 1 million dollars in credit used in 2020 filing.

Oversaw full-cycle recruitment process for medical staffing company that provides full-service healthcare staffing solutions, including job-posting, resume-sourcing, phone-screening, presenting candidates to hiring managers, negotiating salaries, drafting offer letters, extending offers, and onboarding. Conducted phone-screens, cold calls and first interviews; and formatted resumes to highlight skills to increase client responsiveness.

Recruited, hired and trained talented professionals within district to ensure the successful bottom line growth of local stores. Laser focused on building and developing teams with cohesiveness and workplace harmony allowing a unique and dynamic work environment. Analyzed business needs; facilitated action plans to optimize results and execute all operational activities. KEY ACCOMPLISHMENTS: • Integral member of staffing and selection process for District; reviewed resumes, recruited via social media (LinkedIn, Indeed, etc.), conducted pre-screens & interviews, extended offers, assisted with onboarding and training • Led consistent drive for 100% customer satisfaction by training employees on enhancing customer engagement • Drove store sales from $4.3M to $4.9M within 2 years

DISTRICT MANAGER, 2008 - 2010 Enforced compliance with company policies and procedures and ensured store consistency, quality of operations and workplace satisfaction by frequently visiting stores within District. Collaborated with District Management to promote an open communication cycle and conducted monthly regional business reviews. KEY ACCOMPLISHMENTS: • Implemented team trainings, post hire evaluations and oversaw employee relations and employee development • Facilitated service expectations and strategy implementations focused on customer experience enhancement

Directed all store management activities with emphasis on new hire orientation and development for District and Regional roles. Collaborated with District Managers and assisted facilitation of monthly store meetings for all levels of management. KEY ACCOMPLISHMENTS: • Executed strategic quarterly HR audits in all stores within district • Coached management new hires on company policies/procedures; 100% associate completion of onboarding and training

Promoted a positive work environment and reinforced service expectations with a trickle-down effect into positive customer satisfaction with a direct bottom line impact. Analyzed store financials and implemented initiatives to control costs, grow revenue and maintain inventory to achieve profit goals. KEY ACCOMPLISHMENTS: • Implemented career development plans for store employees and promoted performance ownership • Executed problem solving solutions and oversaw handling of employee issues in a timely and copacetic manner