michelle siobal
supervisor, fraud risk assessment
About
Manages and oversees the activities of a team of Customer Interaction Associate, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded. Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
philippines
calabarzon
outsourcing/offshoring
organizational development, documentation, process improvement, customer service, mentoring, sla, call center, coaching, people management, bpo, team leadership, performance management, data analysis, six sigma, six thinking hats, software documentation, service delivery, customer experience, customer satisfaction, team management, technical support, recruiting, business process improvement, workforce management, quality assurance, troubleshooting, change management, contact centers, training, employee engagement, screening resumes, incident management, customer support, leadership, microsoft office, microsoft excel, strategic planning, call centers, outsourcing, strategy, team building, vendor management, management
Experience
supervisor, fraud risk assessment
teleperformance
risk compliance officer
intelenet global services
program coordinator
ambergris solutions
technical support representative
ambergris solutions
risk and compliance officer
concentrix
team leader - samsung and major league baseball
telus international philippines
team leader - telus small and medium business
telus international philippines
customer interaction associate
ambergris solutions
* o Provides frontline support for pre and post sale concerns such as billing, rebates, order status and others. * o Ensures customer satisfaction and perform assigned functions according to standardized Dell’s Customer Service policies and procedures. * Recognition Received: * Dell CAG Awardee for Top AHT Performer Feb 2004 * Dell CAG Awardee for Perfect Attendance Feb 2004
team leader
ibm
Education
polytechnic university of the pilippines
communication
university of the philippines
spanish
michelle siobal's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.