Michelle Peter

Understand hiring requirements by working closely with hiring managers and HR teams Source candidates through job portals, social media, referrals, and networking Screen resumes and shortlist candidates based on job requirements Conduct initial interviews and coordinate further interview rounds Manage end-to-end recruitment lifecycle from sourcing to onboarding Build and maintain a strong talent pipeline for current and future needs Post job openings on job boards and company platforms

Managing end-to-end HR operations and administrative processes Supporting recruitment activities including screening, coordination, and onboarding Handling employee documentation, attendance, and HR records Acting as a point of contact for employee queries and HR policies Ensuring compliance with company policies and workplace standards

Ensure seamless HR operations while upholding company values and policies. :Key responsibilities include: -Sourcing and onboarding new talent as per organizational needs. -Handling LOIs, offer letters, and maintaining proper documentation. -Conducting induction sessions, explaining policies and team introductions. -Managing systems access, ID cards, medical cards, and job portal entries. -Monitoring daily attendance, leave tracking, and late-coming reports. -Handling warnings, terminations, exit formalities, and deactivations. -Celebrating birthdays, anniversaries, and organizing employee engagement activities. -Maintaining discipline, resolving grievances, and promoting a positive workplace culture.

Part of the SBI outbound calling process, handling customer outreach and support operations. Also given the opportunity to work as a Subject Matter Expert (SME) on a few occasions, which allowed me to guide and support my team. Handled incoming calls and chats to assist customers with inquiries, complaints, and technical issues in a professional manner. Resolved customer concerns efficiently while maintaining high satisfaction levels and adhering to company guidelines. Provided accurate information about products and services, ensuring a smooth customer experience. Achieved performance targets including call quality, resolution time, and customer feedback. Achieved [100%] satisfaction rating through consistent, proactive resolutions of customer issues on first call. Professionally answered [100 - 120] calls daily for [SBI]. Coordinated with coworkers and managers to resolve difficult and high-level customer issues. Questions customers and collected information to understand needs and offer solutions quickly. Promoted customer loyalty by delivering exceptional service to handle questions, complaints issues. Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions. Exceeded [95%] quality goal by carefully applying scripts and personal knowledge to address and correct problems.