michelle nagy

* Manage the daily operations of our Client Services Team * Develop efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities through system automation and work instructions * Motivate team members to complete tasks, projects, and/or goals before due date * Post payments, review account requests, problem solve better solutions to client issues * Answer phone calls and resolve client questions or concerns * Provide impeccable customer service support to our 5500 clients

Since 1981, CareersUSA has been the staffing provider of choice for thousands of businesses across the country. With an award-winning reputation for client satisfaction, CareersUSA offers a wide range of staffing solutions including temporary personnel, temp-to-hire and direct hire placements. We help our clients limit exposure to liabilities and reduce administrative overhead.

* Supervisor of the Customer Service Call Center and the Department that was responsible for all individual and group deposits made to the Health Savings Accounts. * Responsible for escalated customer service phone calls and addressing issues in regard to the bank accounts, tax and IRS issues. * I was the Employer and Insurance Agent/Broker liaison; I answered questions from Employers and Agent/Brokers in regards to opening and maintaining Health Savings Accounts.

* My department sent out apparel and sporting goods on consignment at a reduced rate for girls’ sports teams to raise money. * Responsible for all incoming calls; reviewed and processed all incoming agreement contracts * Scheduled when fundraising orders need to be pulled and shipped. * Create and enter orders based on the number of girls going to an event, their ages and where the event was being held. * Reconcile the order after the unsold merchandise is processed through the Returns Department * Made accounts receivable calls