michelle mcloughlin

In my role as part of the management team at Hanover House, my responsibilities were as follows; signing up new clients for the company by selling them postal / virtual / serviced offices, backing up the duplex system for the telephones, looking after petty cash, dealing with client queries, invoicing clients, answering a busy switchboard of over 30 lines for different companies within the building, typing letters, faxes, e-mails, memos, credit control e.g. client statements of account, marking payments off the internal system, dealing with incoming and outgoing invoices, audio typing for the Managing Director, arranging meetings, filing, ordering stationery, distributing incoming post and franking outgoing post for collection for the building, meeting and greeting the general public that come into the building and dealing with their enquiries.

I was responsible for taking and making calls to clients and contacts in Europe, processing orders, stock checking, typing letters, faxes, e-mails, distributing incoming and outgoing post, keeping stock of postal dockets and tags, incoming faxes, incoming and outgoing invoices, despatching product samples, dealing with daily enquiries and processing documents for the Managing Director.

As PA to 5 partners I was responsible for the following; credit control, assisting with preparations of presentations, correspondence, charts, graphs, plans, maintaining client/contact database, distribution of newsletters to clients and contacts, incoming/outgoing calls, reception cover, typing, mail merge exercises and assisting with event organisation.

Faithful+Gould is a global professional construction company and in my role as marketing assistant I was responsible for the following; producing bids/tenders, event management and organisation, client feedback, brand audits, working with our PR company to produce press releases and other promotional material, collation of stagegate forms, data analysis using Microsoft CRM, monthly marketing reports for the company head of UK Communications, helping to produce client presentations using power point, assisting national marketing with the compilation of mailing lists for corporate publications, update local office contact database, revenue analysis, gap analysis, assist with the production of the staff monthly newsletter using Adobe InDesign.

As part of the national business development team, I am responsible for the following: Prepare and organise meetings with clients/targets, assist in the production of PQQ/ITT/Presentation documents using Adobe InDesign, assist with local office Business Development Assistant queries, company research on clients/targets, attend meetings as required, booking of central BD travel & accommodation, assist with the running/organisation of office events, ownership of CRM & CRM Champion, production of brochure documents/Case Studies/C.V’s, external event bookings, arrange for national delegation to attend MIPIM annually, distribution of tender alerts to all offices nationwide, Curtins Academy – Presenting BD module to graduate staff, Living Focus Group – BD assistance to the group where required, One Note administration – keeping information up-to-date companywide for use within bid documentation, Implementing best practice centrally and roll out of best practice initiatives with local office Business Development Assistant’s across the country.

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