michelle liu

* Strategizing with management to improve team effectiveness and Overall Customer Satisfaction Metrics * Identifying bank products to match needs of current and potential customers to build valuable relationships * Assist with on-the-job training for new teller teammates * Ensuring teller teammates transaction proof work and night drop procedures are accurate

* Assisted the team of officers in planning and executing SHRM events * Maintained corporate relations * Managed membership files * Collaborated with Director of Marketing to increase organization awareness

* Managed and prioritized conflicting deadlines for more than 17 team and individual projects simultaneously over a 10 week period * Compiled informational candidate profiles of high-level executives for potential members of the Board of Directors for the hiring team * Updated job descriptions and conducted a workforce plan for the Seattle Branch's Police Services Department * Conducted a procurement analysis for the Seattle Branch's Cash Services Department to determine contracting needs * Created, planned, and executed branch-wide events replicated by other branches in the 12th District through effective written and verbal communications across the 12th District and third party vendors * Developed professional writing skills through economic summaries reaching the Federal Open Market Committee

Activities and Societies: Alpha Kappa Psi, Society of Human Resources Management, INROADS