michelle tadlock

infrastructure analyst

About

A driven Process Analyst who enjoys writing and implementing procedures. I enjoy teaching /consulting with different groups pertaining to Knowledge Management principles, so they can succeed at managing their own knowledge companies.

Country

united states

City

huntersville

Industry

utilities

Skill

business analysis, business process improvement, bmc remedy, business process, pmp, process improvement, sdlc, requirements gathering, microsoft project, software documentation, integration, project management, pmo, requirements analysis, project portfolio management, project delivery, smart grid, change management, itil, project planning, knowledge management, itil v3 foundations certified, rightanswers, energy, business process design, knowledge base, procedure development

Experience

process analyst

duke energy corporation

2010-1 - 2016-12 · 7 yrs

* Knowledge Management - RightAnswers certified * RightAnswers Administrator / SME * Creation and implementation of processes and procedures. * Conduct Customer Focus group meetings to help end users learn about self-service options. * Manage Power Delivery, Customer Management, Smart Grid Help Desk solutions. * BMC Analytics * Trainer * Project work

team lead enterprise help desk

duke energy corporation

2009-1 - 2010-1 · 1 yr 1 mo

* Queue management for 28 analysts. * Create schedules. * Coached analysts via feedback and ticket audits.

it analyst

duke energy corporation

2005-1 - 2009-1 · 4 yrs 1 mo

Procedure writer. Administer BMC Remedy. Managed knowledge using Primus ATG and Filenet. Conducted Foundations Training for Enterprise Help Desk.

help desk specialist

duke energy corporation

1994-4 - 2004-9 · 10 yrs 6 mos

* Tier I Tier 2 Help Desk Analyst / desktop support * Supported business applications, infrastructure, * Desktop support for Call Center * Knowledge Champion - Accounts Receivable, Peoplesoft FMIS/ HRMS

administrative assistant

duke energy corporation

1992-1 - 1994-1 · 2 yrs 1 mo

Supported 28 analysts with typing correspondence to customers. Secretary for Division Manager.

administrative specialist

duke energy corporation

1980-1 - 1991-1 · 11 yrs 1 mo

Time reporting for Charlotte Division. Assisted with the management of Imprest Petty Cash Fund. Accounts payable and receivable. Managed safety and training records. Training ----- coordinated and scheduled classes for group.

infrastructure analyst

duke energy corporation

2016-12 - Present · 9 yrs 10 mos

Duke Energy makes life better for millions of people every day by providing electric and gas services in a sustainable way: affordable, reliable and clean. We are the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers. We have approximately 57,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida; and natural gas distribution services in Ohio and Kentucky. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets. Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded on the New York Stock Exchange under the symbol DUK.