michelle osborne

Manage the overall operations of the hotel with a focus on revenue growth through tactical planning and action. Revenue management to maximize profitability, quality assurance, corporate rate agreements, group sales, training and development, inventory management and human resources. Ensure protection of the owner s asset, including physical structure, financial stability and reputation.

Managed the overall sales department to ensure the department meets and exceeds monthly and annual sales budget while not exceeding expenses. Monitored tentative and definite contracts and follow up, conducted weekly sales meetings to discuss new business and action plans, developed annual budget and marketing plan, weekly strategy planning revenue meetings.Shift Manager supervising entire staff weekly, End of month summaries, sales presentations and trade show representation, outside sales calls in order to maintain current accounts and build new business relationships. Assigned position of Human Resources liaison for employee complaints regarding harassment, and work conditions.

Cruise Planners, an American Express Travel Representative, has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs. Cruise Planners travel advisers will help you discover exciting adventures around the world. From cruises to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for you.