Michelle Ireton Patel, PMP, MBA
Senior Operations Project Manager @ goodr
About
Puzzle lover. Writer. Blogger. Nerd. Feminist. Film/Music/Pop Culture Enthusiast. Gamer. Creative Thinker. V-Lookup Fan. Camper. Harry Potter Historian. Hello, there! I'm Michelle, and problem-solving is in my DNA. I used to be a nightside police reporter. I would chase down crime stories, and interview police officers and witnesses. Then I would write the story in my head, and dictate it to someone back at the office, so we could get it written up and sent to the printers to squeeze it into the next day's paper. The job was grueling, and taught me a lot about stamina and thinking quickly on your feet. A few years and a few jobs later, I still rely on the lessons I learned from that first job out of college. A bit about me: I thrive on problem-solving and efficiency projects. I love building out world class cross-functional teams, and utilizing my resources to achieve deliverables. I have several years of experience in managing people, process and policy. Because I have worked in various fields in different support functions, I have had the unique opportunity to work with a lot off different softwares and databases. I have worked with various ERP systems and data management software, and have utilized Jira, Smartsheets, Asana, Microsoft Project, and Trello. I can build pivot tables with the best of them, and have been teaching myself SQL to get even better at analyzing data--I figured, what better way to project manage than to learn what the data is telling me and build a strategy off my learnings. If you want to chat about Project Management, organize a D&D group, or argue the merits of the various Hogwarts Houses, I am your gal. Drop me a line on LinkedIn.
United States
Los Angeles
Health, Wellness & Fitness
Consumer Products, Management, Negotiation, Demand Planning, Communication, Analytical Skills, Problem Solving, Customs Regulations, DTC, Wholesale, Warehouse Management Systems, Contract Negotiation, Inventory Management, Leadership, Warehouse Operations, Logistics Management, E-Commerce, Procurement, Order Management, Inventory Control
Experience

Sales Operations Manager
Naturalena Brands

Project Manager
El Segundo, California
• Executed efficiency projects from initiation to close • Developed an item master setup policy and procedure • Directed cross-functional onboarding team, and project managed retail partner onboarding • Optimized NetSuite ERP for sales team usage • Managed Sales Launch Milestones and other Project Calendars in Asana

Sales Project Manager
Playa Vista, California
• Project managed all aspects of onboarding new retail partners with cross-functional team • Served as liaison between supply chain and sales team • Coordinated all advanced pricing rules in JD Edwards ERP • Published price lists out to sales team and other key stakeholders • Maintained sales item setups on GDSN portals and JIRA

Brand Protection Coordinator, Customer Service Management
Playa Vista, California
• Analyzed credit card fraud, saving Honest Company $1 MIL over 2 years • Disputed chargebacks, winning back $50K in 1 year • Lead cross-functional team who reviewed package claims and exceptions, winning $90K in claims in 1 year • Responded to all fraud calls and inquiries • Developed best practices/tools with tech team to combat bad actors

Office Manager, North America
Santa Monica, California
• Gave administrative support for the North America Regional Team of a large gaming company • Organized, designed and executed team-building events for a group of 100 • Facilitated office moves • Ran monthly team stand-ups

Executive Assistant/ Office Manager
Greater Los Angeles Area
• Managed the ED's schedule and travel, maintained office functions • Provided administrative support to the Board of Directors • Trained and led volunteers during the organization's annual fundraising gala • Assisted the CFO with reconciliation reports

Office Manager
Norman, Oklahoma
• Designed and implemented all required training programs for internal staff • Managed the Blackbaud donor database • Served as the facility coordinator for a 27,000 square foot building • Managed the reception staff and volunteers • Designed/implemented all customer service processes
Education
Michelle Ireton Patel, PMP, MBA's Contact Information
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