Michelle Hunter

Strategic Project Manager | High Growth SAAS Platform Project Manager | APM Distinction Currently leading high-value project portfolios within a fast-paced SaaS environment. I specialise in end-to-end delivery, ranging from strategic cross-industry implementations to business change and process improvements. Key achievements include integrating AI-driven automation to modernise reporting workflows. I utilise tools like Monday.com and Lucid Charts to maintain robust governance and real-time visibility for senior stakeholders. Projects include client implementation end to end process from sales to BAU as well as Internal change process driven projects inline with organisational goals and objectives. Methodical approach to project management, utilising methodologies learned from my APM Level 4 in Project management, with distinction and current Project Control Professional level 6. People centric, including mentoring, stakeholder analysis and engagement and communication specialist. Currently leveraging advanced Project Control (Level 6) methodologies to maintain robust governance in fast-paced SaaS environments. I thrive at the intersection of technical excellence and senior stakeholder engagement.

Managed the end-to-end onboarding journey for industrial clients, consistently achieving a 95%+ SLA fulfilment rate. I led onsite recruitment teams and supported major accounts like Wayfair, focusing on high-volume delivery and operational excellence. I improved long-term productivity by designing and implementing lasting vertical request processes and supporting senior management in critical onboarding initiatives.

I started with Connoisseur Travel in 2008 as a 'Trainee Travel Agent' and I am very proud to have worked my way up to General Manager. My role in the business is diverse, which means i have gained various valuable skills throughout my ten years at Connoisseur. Having worked my way up i have great knowledge of all aspects of the business. -Sales: Cruise and tour specialist with 10 years experience. -Marketing: Creating both digital, social media , printed brochure and newspaper/magazine advert campaigns -HR -Recruitment -Team management: Team of 9 employees. -Key account management: Dealing with our biggest suppliers, contracting and negotiating rates and deals, also building a relationship with the company reps to ensure we have a strong working relationship and the best deals possible. -Group Escort: I have traveled and managed groups of up to 250 passengers. This involved everything from organising transfers to/from the ship, welcome party and being with the group for the duration of the cruise. -Organisation: Responsible for arranging both home transfers and coach pick up's in and around Scotland for cruise departures from Rosyth. These could range from 10-80 different transfers, these required a huge amount of planning and organising. -Yearly Budget Management: Managing the office overall budget and sales targets as well as various marketing budgets from operators. -Day to day running of the office: Including team management, facilitating team meetings, keeping the team motivated and working with various incentive targets -Licence's and insurance management - Ensuring the business is working within ever changing legislation, ensuring our licences with Abta, Atol, Advantage are managed and up to date, this includes both monthly and quarterly reporting of figures. Although most of my experience is within the tourism/hospitality industry, i really feel the skills and knowledge i have can be transferable to any industry.

Duties included, checking in and out all guests, first point of contact at the hotel. Using Microsoft office programs, Cash handling, ensuring safe balanced and making the necessary change orders. During my time at the Agenda I gained experience in running a successful reception. Dealing with everything from admin and bookings to arranging housekeeping, excursions for guests, large groups, dinner bookings and any other requests guests may have. Although the agenda was a small hotel I gained experience in working alone and working as a duty manager when required. I also gained valuable training in both bar and housekeeping department.

Duties included taking incoming and outgoing calls, general offices duties, taking, amending and cancelling reservations. Cash Handling, delivering a high standard of customer service. First point of contact with customers at the hotel. In reservations I also gained experience in working a busy switchboard and dealing with any customer enquires and bookings. I then progressed on to run the groups department within the hotel. This involved arranging large groups which varied from between 20 and 200 people. My duties included organising rooming lists, pre-payments, contracts, taxi transfers, activities for the groups during their stays, dinners and anything else requested by guests. I was the point of contact for all groups from the initial booking enquiry through to checking them in on arrival at the hotel. This gave me a fantastic opportunity to build a great rapport with customers and make their trip to Edinburgh memorable and hassle free. During my time in the groups department I worked closely with local event companies such as sporting events organisers, festival organisers and many more. I was responsible for liaising with a number of different companies to build relationships and contracts for our groups.

Duties included, being the first point of contact for all customers. Controlling a busy switchboard with incoming and outgoing calls. Filing, using Microsoft office, updating files and general office duties.

Duties included providing admin support to two large teams of around 50 people. This included using Microsoft office, filing, minute taking, Updating files and contacts as well as general office duties.

Diploma in Tourism Management.