michelle hannigan

showroom manager

About

I am a conscientious and professional showroom manager with extensive experience in tiles, sanitaryware, brassware, wooden flooring, building materials and bathroom and kitchen furniture gained while working for Porcelanosa for the past 24 years. I am a highly organised individual whose thorough and precise approach to projects has yielded excellent results. Thriving in a fast-paced environment, I am a strong negotiator and networker, and very much a 'big picture', strategic thinker. I like a stimulating position within an energetic and supportive team and I am a keen learner. Recent achievements have been 'Showroom Manager of the Year' and a recent promotion to Operations Manager. I have now left Porcelanosa and am now Showroom Manager with Christian Andrews Interiors.

Country

united kingdom

City

paisley

Industry

design

Skill

flooring, retail, interior design, sales management, space planning, furniture, new business development, building materials, account management, floor plans, interior architecture, sales, key account management, negotiation, product development, team leadership, customer service, contract negotiation, management, marketing, business strategy, construction, project planning, sales operations, project management, pricing, strategic planning, purchasing, team building, budgets, business development

Experience

sales administrator

volvo truck and bus scotland

1989-6 - 1991-4 · 1 yr 11 mos

Worked in the sales and finance department processing all paperwork for the sales team to ensure safe and correct delivery of customer orders

training manager

porcelanosa

2004-1 - 2009-1 · 5 yrs 1 mo

Responsible for all training of new staff including inductions, probationary reviews and updating all staff with any new products and procedures.

sales order processor

porcelanosa

1991-4 - 2004-1 · 12 yrs 10 mos

Responsible for processing all sales orders for trade customers and ensuring that deliveries and collections were arranged.

operations manager

porcelanosa

2015-8 - 2015-11 · 4 mos

* Liasing with various departments to achieve business objectives. * Areas of responsibility included facilities including fleet management, contract management for leasing (including cars and phones). * Overseeing bathroom installations in customers homes. * Maintenance of three showrooms. * I was responsible for the staff members that worked within the installation/maintenance teams. * Organise all marketing for three showrooms with radio, television and newspapers. Liaise with Head Office with regard to Social Media. * Provided maintenance and technical support.

showroom manager

porcelanosa

2009-1 - 2015-8 · 6 yrs 8 mos

* Maintain stroing relationships with key contacts and developing new contacts. * Ensure that individual and overall showroom target is met on a monthly basis aiming towards a yearly target. * Reporting to higher management on sales figures and forecasts. * Managing and supporting a team of ten including sales consultants, designers and receptionist. * Liaise between all departments as well as senior management to ensure that clients receive the best attention at all times. * Ensuring customer service level is always high. * Identify market trends, gaps and niches. * Design, pdate and price new displays within the showroom. * Organise all marketing for three showrooms with radio, television and newspapers. Liaise with Head Office with regard to Social Media. Organise all signage for three showrooms promoting and promotions or offers. * Dealing with any employee issues including pay rises, bonuses, commissions and any disciplinary actuion that has to be carried out. This also includes interviewing of potential employees. * Presenting ideas for future business and putting these in place.