Michelle Derby

• Transformed RGA’s contingent workforce approach into a structured, scalable global program—establishing governance, standardized processes, and clear operating guidelines to support compliant growth. • Partnered cross-functionally with Legal, Compliance, Procurement, HR Systems, and business leaders to define policies, workflows, and guardrails for contingent worker engagement. • Served as a Subject Matter Expert (SME) and key contributor across two major Workday system implementations, leading and supporting process design, testing, and rollout of contingent workforce functionality. • Led end-to-end Workday optimization and change management for contingent workforce processes, including workflow redesign, streamlined approvals, and enhanced compliance controls. • Lead and support broader Talent Acquisition Operations initiatives, including process documentation, research, and continuous improvement efforts across recruiting workflows. • Lead and develop a global team of Talent Acquisition Coordinators, driving operational consistency, training, and process excellence across regions.

• Supported contingent workforce hiring operations in Workday, partnering with hiring managers, vendors, and internal stakeholders to facilitate requisitions, onboarding, and contract execution. • Quickly identified gaps in contingent workforce processes and proactively introduced structure, standardization, and early-stage guardrails to improve consistency and reduce risk. • Anticipated scaling needs tied to global expansion efforts and began formalizing foundational processes to support increased hiring volume across regions. • Acted as an early contributor to contingent workforce program development, helping shift the approach from ad hoc hiring practices to a more structured and repeatable model.

• Provided leadership, motivation and direction to staffing professionals, candidates and clients. • Completed the full-cycle recruiting process to identify and place candidates for the contract finance and accounting team.

• Partnered with senior leadership to develop and implement HR policies, procedures, and operational improvements across the organization. • Managed full-cycle recruiting for a wide range of roles, including administrative, leadership, EMT, paramedic, and dispatch positions. • Advised leadership and employees on employee relations matters, participating in disciplinary discussions and supporting consistent policy application. • Designed a multi-level payroll data projection used to support budgeting and negotiations for a three-year union contract. • Led and enhanced New Hire Orientation, redesigning HR and payroll content to improve clarity, engagement, and onboarding effectiveness. • Developed HR documentation, including handbooks, policies, and process materials to improve consistency and scalability. • Partnered with executive leadership to launch a new EMS training school, supporting operational setup, compliance, and administrative management. • Introduced structure and process improvements in a previously informal environment, helping establish more consistent HR and operational workflows.