Michelle Chavez

• Lead weekly alignment with SVPs across Purchasing, Merchandising, and Packaging to review in-transit shipments, GRPOs, and custom freight data • Built our company’s In Transit Report from the ground up—now used by leadership and fully integrated into SAP for automatic ASN and GRPO processing • Own all international and domestic logistics: FTL, LTL, and global freight bookings to and from our 3PLs • Developed and manage our China and Canada tariff trackers, proactively estimating and reconciling GST, surtaxes, and landed costs • Solve customs and freight issues daily—working directly with brokers and carriers to avoid delays and protect key launches • Maintain VAT compliance reporting for global vendors, and audit all logistics-related invoices tied to freight, duty, and PRF shipments • Ensure PRF-related customs documentation is complete and compliant for on-time delivery to internal teams and external partners • Collaborate across departments to ensure COGs accuracy, cost allocation, and real-time shipment transparency

• Coordinated inbound vendor shipments and schedule optimization to align with demand planning and production timelines. • Tracked inventory movements and resolved reconciliation variances via daily communication with warehouse and HQ teams. • Managed standard freight documentation (PL, CI, power of attorney, SLI) to support compliance and global continuity. • Supported launch processes by working closely with Purchasing to confirm packaging specifics, delivery windows, and shipment readiness.

• Managed order entry and customer updates across multiple distributor channels, ensuring accurate documentation and on-time fulfillment. • Processed order change requests including item adds, expedites, and product substitutions while maintaining supply chain accuracy. • Served as the point of contact between planning, logistics, and distributors to ensure clear communication and quick resolution of issues. • Reviewed and analyzed internal reports to identify ordering trends, delivery gaps, and process inefficiencies. • Participated in distributor meetings and proposed workflow improvements that streamlined communication and reduced response time.

• Oversaw inbound and outbound product flow, ensuring on-time shipments and clear communication between vendors, warehouses, and internal teams. • Performed inventory audits, reconciled discrepancies, and maintained accurate stock records across multiple warehouse locations. • Collaborated with the warehouse team to manage product quality checks and coordinate timely release of goods for wholesale and retail distribution. • Handled daily shipping documentation including invoices, packing lists, and tracking logs to support customs clearance and accurate billing. • Conducted logistics performance reviews and suggested improvements that reduced shipment delays and minimized product shrinkage.

• Supported day-to-day logistics and office operations for a fashion wholesale business, assisting with product shipments, returns, and vendor correspondence. • Maintained shipment records and coordinated sample deliveries between designers and retail clients. • Helped prepare trade show materials, organize product presentations, and manage buyer follow-up logistics. • Tracked product samples and maintained basic inventory counts across seasonal collections.

• Provided attentive, personalized customer service in a boutique jewelry retail setting—supporting client relationships and assisting with sales. • Handled POS transactions, layaway accounts, and returns with a focus on accuracy and customer satisfaction. • Maintained store appearance and organized product displays to maximize customer engagement and sales conversion. • Gained product knowledge in fine jewelry and built trust-based relationships with regular clients.

• Managed daily sales operations and provided merchandising support for wholesale and direct-to-consumer channels. • Maintained accurate inventory records and organized stock to support online order fulfillment and wholesale distribution. • Oversaw customer communications, order tracking, and returns—ensuring a consistent and responsive experience. • Assisted with photoshoot logistics, product tagging, and e-commerce updates to support brand presentation. • Maintained website back-end for product uploads, copy edits, and order processing.