Michelle C.

Responsibilities: * Prepare and monitor Customs compliance and broker reports; run monthly ACH reports for customers * Set up new importers, validate POAs, and review commercial documents for accuracy and completeness * Manage post-entry reviews, file PSCs/Voluntary Tenders, and conduct audits * Perform weekly entry audits to ensure correct use of provisional tariffs * Stay current on changing Customs regulations and communicate updates to the team * Support the team, customers, and sales with accurate HTS classifications * Manage customer escalations and resolve issues promptly * Ensure timely and accurate billing while maintaining team performance within KPIs Certifications & Key Achievements * Freight Forwarding U.S. Operational Super User – May 2025
Completed advanced training in Servant Leadership, Project Management, and Lean Six Sigma basics; led onboarding, training, and process improvement initiatives * CargoWise Certified Specialist – Customs – Jan 2025
Serve as a subject-matter expert and support team training and process improvements * Operator of Excellence Award – Oct 2024
Recognized for outstanding operational performance and achievement of billing KPIs * Promoted from Entry Writer to Operations Supervisor in under 12 months for exceptional performance and leadership

Responsible for the daily processing of a high volume of PGA entries (plants, flowers, live insects, meat products, cheese, fruits & vegetables - fresh and frozen). Provided necessary documents to other government Agencies (FDA, USDA-APHIS, USDA-FSIS, etc.) and uploaded documents into DIS if required. Reviewed and assessed the accuracy of commercial documents and verified Country of origin/export, IOR, terms of sale, and value to ensure compliance with CBP Regulations, and Partner Government Agencies (PGAs). Provided guidance, training, and support to CHB team. Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies by reading daily CSMS Messages from CBP, customs publications, and researched customs and PGA websites on a regular basis.

Classified goods according to the HTSUS and in alignment with any customer SOP's and/or instructions. Tracked and traced shipments and coordinated with steamship lines, freight forwarders, and CFS on the availability of imported shipments. Ensured accurate and timely client billing. Evaluated and audited transportation invoices for accuracy and ensured margin for every transaction.

Delivered exceptional customer service through accurate and timely processing of ADD/CVD, FDA, and PGA entries. Monitored release and made corrections if necessary. Processed import shipments from A to Z (ISF Filling, Classifying invoices, transmitting entries to CBP, and setting up delivery orders.)

Responsible for the end-to-end coordination of import shipments from opening files to month-end close. Primary responsibilities included daily management of imports, AMS/ISF filings, preparing arrival notices, and entry package for customs clearance.

Worked closely with Trade Lane Managers to determine the most cost-effective transport mode and routing for inbound shipments. Prepared timely and accurate quotes via air, ocean, or multimodal transport. Achieved a record-breaking quote conversion rate of 56% in Q3 2019. First place winner in CUSP Program (CUSTOMER Satisfaction, Service and Profitability) in Q1 2019, Q3 2019, and Q4 2019.

Served in a centralized function to support the overall product of the NVOCC / Freight Forwarding Ocean department. Primary responsibilities included contract negotiations, bullet pricing, contract amendments, customer relations, and sales / overseas office support. Established rapport with steamship lines; NVOCCs and trucking companies in order to obtain favorable concessions and competitive pricing.