michelle aldecocea

senior project manager

Country

united states

City

loveland

Industry

telecommunications

Skill

telecommunications, program management, integration, vendor management, wireless, project management, telephony, product management, troubleshooting, team leadership, training, wireless technologies, software documentation, mobile devices, voice over ip

Experience

senior project manager

motorola solutions

2016-5 - Present · 10 yrs 5 mos

manager, implementation project management

intrado

2013-6 - 2016-5 · 3 yrs

Manager of US Eastern Region Implementation Project Managers, Government Solutions Division

senior techncial project manager- a911 service delivery

intrado

2010-5 - 2013-6 · 3 yrs 2 mos

Deployed A911 (Next Generation 9-1-1 services and applications, including routing, text, media) for government agencies (county and state level).

program manager

intrado

2002-5 - 2010-5 · 8 yrs 1 mo

Emergency Notification operations team Program Management of 60+ customer accounts. Provided customer support, project management, sales, marketing, system deployment, customer maintenance, and training.

qwest data operations supervisor

intrado

2001-12 - 2002-5 · 6 mos

Supervised team of data operations analysts for Qwest 14 state region.

manager of operations; customer support; publisher relations

netlibrary

2000-8 - 2001-10 · 1 yr 3 mos

Managed technical and support personnel to facilitate creation of online textbooks (eTextbooks)

customer support representative; operations specialist

requisite technology

1999-6 - 2000-8 · 1 yr 3 mos

Designed and implemented Requisite’s first customer support group and call center; developed policies and procedures, defined quality standards, created training materials and other documentation.

marketing manager; sales representative

spectra logic corp

1995-10 - 1999-5 · 3 yrs 8 mos

* Marketing Manager: Managed domestic and international trade shows * Coordinated reseller channel and public relations activity * developed and coordinated partner programs. Internal Sales Representative for Southeastern U.S. region.