michele parker

michele parker

wah associate trainer

About

WAH Associate Trainer at Convergys

Country

canada

City

canada

Industry

outsourcing/offshoring

Skill

training, customer satisfaction, call centers, customer service, employee training, training delivery, customer experience, food and beverage, coaching, recruiting, restaurants, soft skills, workforce management, trainers, call center development, employee engagement, performance improvement, bpo, call center, customer retention, hospitality, hospitality management, contact centers, classroom, e learning, employee relations, instructional design, onboarding, training needs analysis, adult education, brand management, brand development, curriculum development, curriculum design, human resources, marketing, operating budgets, project management, quality control, social media, troubleshooting, labor control, wine, wine lists, wine tasting, concert production, music industry

Experience

saltscapes restaurant and general store

restaurant supervisor

saltscapes restaurant and general store

2011-3 - 2012-5 · 1 yr 3 mos
swiss chalet truro

dining room supervisor and guest services trainer

swiss chalet truro

2000-6 - 2008-3 · 7 yrs 10 mos
convergys

associate trainer

convergys

2008-3 - 2011-3 · 3 yrs 1 mo
atlantica hotel & marina oak island

outlets manager

atlantica hotel & marina oak island

2012-5 - Present · 14 yrs 5 mos

The food and beverage manager of the LaVista Dining Room, Fireside Lounge and Burgers and Brews Poolside Bar

convergys

wah associate trainer

convergys

2013-8 - Present · 13 yrs 2 mos

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.

Education

cobequid educational center

cobequid educational center

1995-1 - 1998-1 · 3 yrs 1 mo

michele parker's Contact Information

Email

******@***.com

Phone

(**) *** ****

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