michele acocella

berkeley school of business

About

I am known for my excellent people and problem solving skills. I am resourceful and persistent. I am dedicated and have been consistently recognized for shared accountability, business integrity, cross functional teamwork and collaboration. I am passionate about achieving the goal, whatever it takes.

Country

united states

City

new york

Industry

facilities services

Skill

cross functional team leadership, management, project planning, system administration, customer service, training, hardware, sop, access, telecommunications, pharmaceutical industry, networking, strategic planning, technical support, six sigma, budgets, quality assurance, vendor management, software documentation, troubleshooting, project management, process improvement, visio

Experience

berkeley school of business

computer tracking systems specialist

schering-plough research institute

1992-8 - 2002-7 · 10 yrs

Assisted the director in planning, developing and implementing new technology and coordinating with IT for 168 staff members. Provided first line technical support and triaged network and computer issues. Coordinated maintenance, upgrades and disposal of all office hardware and equipment. Managed client profiles, group accounts and drive access. Collaborated with appropriate support groups to ensure smooth office operations. Planned and successfully implemented all automation capital projects for the group.

system administrator

merck

1988-8 - 1992-7 · 4 yrs

Responsible for all computer room operations, supporting Union, Kenilworth and 5 distribution centers around the country. Managed support to staff 24 hours a day, 7 days a week. Supervised 2 computer operators and 2 administrative professionals. Responsible for the operation and maintenance of the mainframe computer, peripherals and electronic communications for 75 clients.

sales associate and part-time administrative assistant

coldwell banker residential brokerage

2011-10 - 2013-6 · 1 yr 9 mos

Performed as Sales Associate and provided administrative assistance to one of the top performing teams in the office.

office systems associate

schering-plough research institute

2002-8 - 2011-5 · 8 yrs 10 mos

Summary: Responsible for project management, office planning, space allocation, move coordination, capital appropriation/management, computer operations and customer service. Performed as the “go to” person for all computer, office space, wiring, data and telecom requirements. Collaborated with IT, Networking, Occupancy Planning, Site Services, and Maintenance departments to ensure smooth day-to-day operations for our group of 186 people. Performed on-boarding function (office assignment, computer, basic overview, etc.) for 30-50 individuals annually. Maintained an electronic floor plan ensuring appropriate office space allocation for staff. Coordinated required office moves between NJ locations and within the Kenilworth site. Note: Merck employee for 18 months.

Education

business

berkeley school of business

Professional Development: Licensed Real Estate Agent, Coldwell Banker, Clifton, NJ Merck Sigma Yellow Belt, Rahway, NJ Schering Plough Impact Award for successful completion of real estate project (all inclusive), Rockville, Maryland Supervisory Management Development Program, Rutgers University, New Brunswick, NJ System Adminstration and Intro to Programming. Hewlett Packard, Paramus, NJ