Michal Pirog

• Establishing and organizing the Operations Department, preparing it for future scaling and team expansion • Implementing and developing multi-modal forwarding solutions (sea, air, rail, and road) to expand service range and drive new business • Sourcing subcontractors and negotiating terms to improve margins and service quality • Developing and standardizing operational procedures that ensure compliance with partner and industry standard • Leading customer meetings, strengthening relationships, and resolving complex operational issues • Monitoring and supporting the branch’s sales and operational targets • Resolving disputes and challenging operational situations • Overseeing daily Import/Export operations across all transport modes, including Dangerous Goods (DG) shipments

•⁠ ⁠Head of Operations Team, managing performance, workflow, and employee development •⁠ ⁠Contributed to opening the Wrocław branch and growing the team to 15 employees •⁠ ⁠Managed recruitment, onboarding, and training of new freight forwarders •⁠ ⁠Worked closely with customers and partners to ensure high service standards and long-term collaboration •⁠ ⁠Conducted operational performance assessments and introduced efficiency improvements •⁠ ⁠Budget control, margin monitoring, and cost optimization •⁠ ⁠Negotiated with subcontractors, reducing costs and enhancing service quality •⁠ ⁠Secured required agreements, permits, and licenses to ensure full operational compliance •⁠ ⁠Oversaw cooperation with Sales, Legal, Insurance, and Administration teams •⁠ ⁠Expanded multimodal forwarding services (sea, air, rail, road) and improved overall operational efficiency •⁠ ⁠Coordinated complex operational cases and ensured compliance with DG and customs regulations •⁠ ⁠Prepared KPI dashboards, forecasts, and financial summaries for senior management

• Recruitment of freight forwarders • Reporting and analysis • Problem-solving • Managing client relationship • Cost analysis and optimization • Acquisition of new subcontractors • Negotiating and establishing terms of cooperation • Acquiring necessary agreements, permits, licenses • Cooperation with other offices • International SEA/AIR/RAIL import/export freight forwarder • International ROAD freight forwarder • Handling dangerous goods (including 1st class) • Selecting carriers • Preparing transport documentation • Managing customs formalities • Tracking shipments • Regulatory compliance • Insuring goods • Issuing invoices • Representing the company at fairs

• Participation in the opening of a branch in Wrocław • Formalities related to branch development • Acquisition of new subcontractors • Negotiating and establishing terms of cooperation • Acquiring necessary agreements, permits, licenses • Cooperation with other offices • Recruitment of freight forwarders • International SEA/AIR/RAIL import/export freight forwarder • International ROAD freight forwarder • Handling dangerous goods (including 1st class) • Selecting carriers • Preparing transport documentation • Managing customs formalities • Tracking shipments • Problem-solving • Managing client relationship • Cost analysis and optimization • Regulatory compliance • Insuring goods • Reporting and analysis • Issuing invoices • Representing the company at fairs

• International SEA import freight forwarder • International AIR import freight forwarder • International RAIL import/export freight forwarder • International ROAD freight forwarder • Selecting carriers • Preparing transport documentation • Managing customs formalities • Tracking shipments • Problem-solving • Negotiating rates and terms • Managing client relationship • Cost analysis and optimization • Regulatory compliance • Insuring goods • Reporting and analysis • Issuing invoices • Participation in fairs

• Preparing transport documentation • Tracking shipments • Collaboration with clients and partners • Issuing invoices • Problem-solving • Supervising shipments

• Inventory management • Receiving and issuing goods • Inventory audits • Maintaining and archiving documentation • Warehouse space organization • Quality control: • Collaboration with other departments

• Sale of telecommunications services • Actively searching for and establishing contacts with potential clients • Achieving monthly sales targets • Building and maintaining customer relationships • Monitoring the market and competition • Preparing sales reports • Training on new products and services