Michał Wrzeszcz

-Led the Technical and Service Documentation Department. -Managing operational processes within the Customer Experience division to ensure data consistency and high quality for the end customer. -Optimized the translation process, reducing Headquarters (HQ) costs by 40%. -Implemented KPI-driven performance management (Timeliness, Completeness, Operational Workload). -Managed P&L, including planning, budgeting, and control of CAPEX and OPEX. -Centralized processes within the Amica Group, transferring 80% of activities from international subsidiaries to HQ. -Operated in international and cross-cultural environments, supporting foreign subsidiaries and collaborating with global suppliers. -Drove process automation initiatives.

- Operational Transformation & Lean: Managed the relocation and restructuring of the production area. Implemented Lean Management methodologies (5S, Kaizen), which optimized workflows and eliminated process bottlenecks. - Integrating Production with CX: Managed manufacturing processes to ensure 100% on-time delivery and the highest quality of finished goods, significantly strengthening business partner trust. -Optimization & Standardization: Responsible for redesigning staffing models and operational schedules. Successfully adjusted resources to fluctuating demand while maintaining high workplace ergonomics and process stability. -KPI-Driven Management: Monitored Key Performance Indicators (KPIs), enabling real-time data analytics and the swift implementation of corrective actions to enhance the quality of the entire value chain. -Relationship Building: Represented the company in relations with key suppliers and subcontractors, negotiating cooperation terms based on shared quality standards and efficient information flow.

- Operational Planning & Execution: Responsible for production planning and accounting, ensuring all targets were met through meticulous supervision of execution plans. - Process Improvement & Maintenance: Oversaw the maintenance of the machinery park and implemented process enhancements to resolve quality non-conformities efficiently. - Relationship Management: Actively built and maintained strong professional relationships with the company’s business partners to support long-term operational goals. - Resource & Waste Management: Managed material economy and led processes related to waste management (BDO), ensuring full regulatory compliance and process efficiency. - Technical Supervision: Coordinated technical service and maintenance schedules to minimize downtime and maximize the lifecycle of production assets.