michał mildner

software engineer

About

Experienced Software Engineer with a demonstrated history of working in the aviation industry. Skilled in Linux, Python, and Agile methodologies.

Country

united kingdom

City

southampton

Industry

computer software

Skill

html5, python, jira admin, javascript, css, numpy, pandas, gnu/linux, linux desktop, ubuntu, nginx, docker, software development, os x, linux, operating systems, networking, customer service, outsourcing, call centers, training

Experience

software engineer

ibm

2020-4 - Present · 6 yrs 6 mos

it support technician

mediacom

2014-3 - 2014-5 · 3 mos

Supporting users of PC (Windows XP to 8.1) with MS Office 2010-2013, Mac (OS X 10.6 - 10.9) and all of the major mobile phone operating systems. Maintaining backups using Symantec Backup Exec. Basic Active Directory tasks - connecting new machines to domain, basic configuration. Usage of Linux (mostly Debian) for creating backups of complete Windows OS and deploying them on multiple machines. Simple bash/batch scripting. Cooperation with GroupM/Mediacom London (new software deployment)

product support technician

i2o

2016-8 - 2017-5 · 10 mos

* Main tasks: * A central point of contact for all product issues * Carrying out daily system administration tasks on systems (Linux admin) * Prioritising, responding and resolving product support issues for staff, clients and partner representatives * Use of support ticketing system to record and report on all activities * Assisting the Supply Chain team in handling hardware returns (RMA process) * Troubleshooting and problem solving, escalating and liaising with engineering teams when appropriate * Producing regular and ad-hoc reports as required, using Word and Excel

1st line technical support analyst

htec

2014-10 - 2015-10 · 1 yr 1 mo

1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite.

cc agent

teleperformance

2013-10 - 2014-2 · 5 mos

1st Line Technical Support, Customer Relations - refund management. 1st line technical support via phone. Solving problems with Windows (XP-8) and occasionaly Linux. Resolving networking and hardware issues. Creating and accepting service orders after documents verification. Cooperation with Lenovo in Bratislava. Management of machine replacements and refunds in Lenovo Poland. Contact with the customers in Poland, obtaining ticket clearances within Sales Force system from Lenovo in Bratislava. Strict cooperation with Lenovo headquarters in Warsaw, Bratislava and London.

3rd line technical support analyst

htec

2015-11 - 2016-7 · 9 mos

* Providing on-site and remote (telephone, remote desktop connection) support for escalated issues (3rd line). * New site installations * Providing training for customers and colleagues * Supporting field engineers with troubleshooting * On-call overnight support