michal kowalski

senior technical support engineer

About

Experienced Computer Software specialist with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in Business Process, Operations Management, Requirements Analysis, Release Management and IT Service Management System Deployment. Experienced in Software Installation, VMware Workstation, SQL, Networking, Statistical Quality Control (SQC). Strong quality assurance professional with a Master of education in computer science.

Country

poland

City

poland

Industry

information technology and services

Skill

technical support, troubleshooting, problem solving, customer service, customer relations, system deployment, software installation, software documentation, sla, integration, cisco technologies, computer hardware, windows, vmware, cisco devices, networking, solution architecture, citrix, terminal server

Experience

senior technical support engineer

mettler-toledo international, inc

senior computer engineer

phoenix it services

2008-7 - 2012-12 · 4 yrs 6 mos

restoration technician

rainbow international

2006-5 - 2008-6 · 2 yrs 2 mos

* I worked for a restoration company on behalf of major insurance companies. One of my roles was to check the damaged computer equipment and report my findings of whether it is repairable or has to be renewed. Where possible I tried to repair the item so the client can still use it. * Whilst as technician my tasks included * Report, restore and repair damaged items for domestic and commercial customers * Promote good working relationship with customers, potential customers and fellow staff * Perform all allocated duties to set or desired quality standards * Check the damaged computer equipment and report my findings of whether it is repairable or has to be renewed * Repairs and tests of PC's equipment