Michal Fearnley

Providing consulting services to technology companies across: • Data annotation & Labeling • Human-in-the-Loop Operations • Taxonomy & Ontology Design • Data Design & Data Quality Frameworks • Product Operations • Program Management

• Led the development of scalable human-in-the-loop systems for large language model (LLM) fine-tuning and evaluation, aligning human oversight strategies with broader enterprise AI goals. • Partnered closely with product, science and engineering to modernize legacy workflows using generative AI, enhancing operational scalability and reducing error rates across core functions. • Owned the end-to-end strategy for product knowledge content operation, including the creation of global catalogs and designing product type ontologies that significantly improved item discoverability, search relevance, and listing quality across key marketplace categories. • Spearheaded the design of a comprehensive product taxonomy to support consistent, high-precision product representation at scale. • Directed quarterly OKR planning and cross-functional resourcing to accelerate program delivery and optimize workforce efficiency. • Oversaw a large internal and vendor-supported team, implementing automation and structural changes that streamlined operations and strengthened collaboration. • Cultivated a high-performing skilled team, by mentoring and coaching senior leaders, advancing internal talent into critical roles, and embedding a growth mindset throughout the organization.

• Directed major transformation efforts to enhance the efficiency, consistency, and scalability of eBay’s structured data operations. • Led the strategic redesign of the company’s global category taxonomy, creating a more intuitive structure that improved data quality and the buyer-seller experience across key marketplace segments. • Drove process optimization initiatives that significantly improved execution speed and cross-functional alignment. • Managed a diverse portfolio of high-visibility projects with strong fiscal discipline and operational accountability. • Led and developed a large, globally distributed team of data professionals and vendor partners, fostering a collaborative and high-performance culture. • Introduced a career development framework that supported team growth and aligned individual advancement with broader business goals.

• Established and drove data governance and leveraged analytics for business insights. • Developed and implemented a comprehensive data governance program, streamlining workflows and establishing a unified data framework. • Fostered organizational data ownership and stakeholder engagement through the creation of data governance councils. • Effectively managed vendor relationships, achieving significant cost savings. • Defined key performance indicators and spearheaded the development of dashboards to provide actionable insights and enhance transparency.

• Led the development and launch of impactful shipping-related products. • Delivered key features by defining clear requirements and ensuring alignment with business objectives and customer needs. • Successfully partnered with numerous cross-functional teams to navigate complex interdependencies and ensure seamless product integration. • Drove improvements to the pre and post transaction delivery experience, leveraging customer feedback and data analysis to identify and implement user-centric solutions that enhanced satisfaction.

• Built and developed high performing data teams. Successfully assembled and led a new team, accelerating delivery through strategic hiring and process optimization. • Drove significant gains in team efficiency by implementing process enhancements and developing new operational tools. • Led critical initiatives to improve data quality and optimize resources through comprehensive metadata dictionary cleanup.

• Successfully assembled and directed a 24/7 catalog support team, ensuring continuous and seamless service delivery. • Drove significant improvements in support efficiency by developing and implementing a new CRM based system, dramatically reducing resolution times. • Collaborated with cross functional teams to achieve operational success and align with broader business goals. ADDITIONAL EXPERIENCE: Data Manager ~ eBay Israel R&D Center: Promoted to a Program Manager role from an early career Data Manager role. In this role served as a key point of contact for international stakeholders on catalog operations, configured and implemented internal and external catalog content and metadata.