Michael Yoon

• Analyzed and presented operational data to customers, driving improvements in tool uptime, production efficiency, and data-based decision making. • Led technical training for internal and external customers, boosting product adoption and enabling proactive maintenance that reduced downtime by 20%. • Managed the Advance and Accelerate programs across 40+ tools and 5 customer sites, sustaining 90% tool uptime. • Performed weekly data-driven analysis of tool parameters, PM/CM trends, and maintenance logs to identify inefficiencies and recommend performance improvements. • Collaborated with Customer Success Managers and Field Service Engineers to troubleshoot issues, refine maintenance plans, and support monthly customer review meetings. • Advocated for customer feature requests and UI enhancements to ensure product improvements aligned with real operational needs.

• Served as the primary site service engineer with 8,000+ hours of troubleshooting, increasing tool uptime by 75% through expert problem-solving and system recovery. • Performed annual, quarterly, and semi-annual maintenance—including calibrations, chamber cleans, and legacy system upgrades—to significantly reduce tool downtime. • Utilized UNIX-based systems to create, modify, and optimize system files, improving tool stability and operational performance. • Mentored and trained new employees in troubleshooting and calibration procedures, boosting team productivity by 70%. • Provided frontline remote support to customers and internal teams across 50+ tools globally, ensuring rapid issue resolution and minimal operational disruption. • Leveraged advanced understanding of schematics, oscilloscopes, and multimeters to accurately diagnose root causes and accelerate repair timelines.

• Supervised, mentored, and trained a team of 50+ avionics technicians, increasing overall productivity by an estimated 80% and contributing to a 10% rise in promotions. • Cross-trained 20+ employees to proficiency, reducing work stoppages by 70% and strengthening operational flexibility. • Oversaw quality control for the production and delivery of 200+ products, ensuring compliance with technical and safety standards. • Delivered safety training to 40+ personnel, resulting in a 90% reduction in work-related incidents.

• Performed over 10,000 hours of both electrical and mechanical maintenance and troubleshooting on Flight Control Systems for US Military Transports through use of electronic test equipment, schematics, and technical publications. • Inspected and calibrated over 50 support equipment to uphold quality of tools which ensured the accuracy and quality of repair work through precision measuring and testing. • Exposed to knowledge of hydraulic and pneumatic systems through cross-training. • Proficient in operation and maintenance with : AC/DC Power Supplies, Oscilloscopes, Oil and Air-Cooled Generators, and Nickel Cadmium/Lead Acid Aircraft Batteries.