Michael Snow

My mission is to helping my friends and neighbors find insurance to protect their families and assets. This goal is achieved by establishing lifelong relationships with our customers and making their needs a priority. Creating marketing initiatives to attract new clients. Meeting with potential clients to discuss their insurance needs. Researching all the available policy options for the client. Negotiating with underwriters to get the best policy at the best price. Presenting policy details to the client and signing the policy agreement. Collecting premiums. Processing client accounts. Advising clients on risk management initiatives. Advising clients on when and how to make a claim on their policy. Preparing reports for underwriters. Updating existing policies. Maintaining client relationships.

Developing base for long-term sources of clients by using our proven marketing systems, referrals, occupational, and special-interest groups to compile lists of prospects. Determining clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals. Developing a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Enhancing agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Looking for opportunities to develop monetizable solutions for clients, and insuring clients receive superior customer service Staying abreast of the most current products and services offered by Farmers as well as industry regulations and news

Developing base for long-term sources of clients by using our proven marketing systems, referrals, occupational, and special-interest groups to compile lists of prospects. Determining clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals. Developing a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Enhancing agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Looking for opportunities to develop monetizable solutions for clients, and insuring clients receive superior customer service Staying abreast of the most current products and services offered by Farmers as well as industry regulations and news

Assess customer needs and advise clients on coverage options. Provide quotations, pricing, and required information to prospects with excellent customer service. Complete the sales process for each customer with excellent customer service Develops and maintains relationships with business partners around the community (ie car dealers, loan processors, etc) Perform outside marketing activities to generate company sales Prepare quotations on customer change requests to policies Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information Maintain strong knowledge of all company products, pricing, and policy features Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs Direct customer service representatives (CSRs) in tasks relating to coverage of retail office Follow-up routinely with customers on all open or unresolved issues including calling lapsed customers Answer the telephone in a prompt, professional and courteous manner Report any and all conditions affecting customer satisfaction Maintain appropriate records including, but not limited to, all time worked, reporting of sales activities, other reporting as required by Regional Manager or Corporate Office

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As a Sales Associate it gave me the opportunity to interact with hundreds of customers to help guide them in their vehicle purchase. This was achieved through Internet-lead, a phone call or a customer who walks in to the store. The ultimate goal was to create an exceptional vehicle-buying experience to build customer loyalty. This position required daily interactions with Customers, Sales Managers, other Sales Associates, Financial Services Managers and Service Associates, just to name a few. Professional Responsibilities Included: •Welcoming customers and listening to their needs •Using a consultative selling process to match the best vehicle to the Customer needs •Creating a great vehicle delivery experience for the Customer •Following up with Customers to ensure satisfaction •Prospecting through referrals and other creative approaches •Setting and achieving targeted sales goals •Gaining superior product knowledge to effectively help Customers •Transition Customers to the Service Department to support their ownership experience •Providing an exceptional customer experience to drive loyalty

Internet-lead, a phone call or a customer who walks in to the store. The ultimate goal was to create an exceptional vehicle-buying experience to build customer loyalty. This position required daily interactions with Customers, Sales Managers, other Sales Associates, Financial Services Managers and Service Associates, just to name a few. Professional Responsibilities Included: •Welcoming customers and listening to their needs •Using a consultative selling process to match the best vehicle to the Customer needs •Creating a great vehicle delivery experience for the Customer •Following up with Customers to ensure satisfaction •Prospecting through referrals and other creative approaches •Setting and achieving targeted sales goals •Gaining superior product knowledge to effectively help Customers •Transition Customers to the Service Department to support their ownership experience •Providing an exceptional customer experience to drive loyalty

As a Sales Associate it gave me the opportunity to interact with hundreds of customers to help guide them in their vehicle purchase. This was achieved through Internet-lead, a phone call or a customer who walks in to the store. The ultimate goal was to create an exceptional vehicle-buying experience to build customer loyalty. This position required daily interactions with Customers, Sales Managers, other Sales Associates, Financial Services Managers and Service Associates, just to name a few. Professional Responsibilities Included: •Welcoming customers and listening to their needs •Using a consultative selling process to match the best vehicle to the Customer needs •Creating a great vehicle delivery experience for the Customer •Following up with Customers to ensure satisfaction •Prospecting through referrals and other creative approaches •Setting and achieving targeted sales goals •Gaining superior product knowledge to effectively help Customers •Transition Customers to the Service Department to support their ownership experience •Providing an exceptional customer experience to drive loyalty

GE/ English Major

use customer relationship management (CRM) software to grow your business

Create hands-on orgs, practice your Salesforce skills, and complete Trailhead challenges.

National University's Bachelor of Arts in English emphasizes literary analysis, diversity, critical thinking, and written and oral communication skills through a rigorous curriculum of literature, composition, language and linguistics, and communication studies