Michael Abbott
Director, Client Maintenance @ Boston Mutual Life Insurance
About
Email: mabbo1105@comcast.net | I am a highly motivated people and process business leader with extensive background in service operations management, acquisition integration, and process controls. I have a proven track record in leading multi-functional teams and implementing and executing on a multi-site business strategy. My focus and passion are on driving operational efficiency through process improvement, managing expenses and improving the overall client experience (NPS scores). Core Competencies: Operations Management | Team Development | Career Coaching | Learning & Development | Business Growth | Transformation | Risk Management
United States
Greater Boston
Insurance
Business Process Improvement, Team Leadership, Business Transformation, Customer Service, Business Analysis, Change Management, Multi-site Team Management, Cross-functional Team Leadership, Insurance, Management, Risk Management, Employee Benefits, Project Management, Strategic Planning, Working with Clients & Brokers
Experience
Director, Client Maintenance
Boston Mutual Life Insurance
Canton, Massachusetts, United States
Director, Workplace Solutions - Employee Benefits
Transamerica
Director, Policies & Procedures and Quality Assurance
Unum
Director, Operations Controls
Sun Life
Wellesley Hills, MA
Championed a newly created position focused on establishing a strong and consistent control environment and ensuring business practice alignment across multiple organizations.
Director, New Business Operations (Project Management)
Sun Life
Wellesley Hills, MA
Improved the overall client experience by analyzing the customer value streams, feedback and key performance indicators. Leverage Lean methodologies, best practices and Six Sigma including visual management, value stream mapping, kaizen events and data analysis.
Director, New Business Operations - Client Implementation
Sun Life
Wellesley Hills, MA
Led the development and execution of the sold case process including initial implementation, legal document generation and issuance of bills for Sun Life Financial group benefit products. Products include life insurance, long and short-term disability, dental, accident, critical illness, and stop loss insurance. Responsible for over 80 full-time employees, with 8 direct reports across multiple sites including Wellesley, MA, Windsor, CT, Lethbridge, Canada and Gurgaon, India. Managed and balanced a budget of over $4M. Director, New Business Processing, Implementation, 2011 – 2013 Director, New Business Processing, First Bill Installation, 2008 – 2015 Director, New Business Processing Contracts, 2002 – 2015
Manager, Underwriting
Sun Life
Wellesley Hills, MA
Managed a centralized underwriting team focused on analyzing risk on prospective group business under 100 lives. Provided training and development for small market underwriters (10-99 lives).
Education
Bowdoin College
Government, Minor in Economics
Michael Abbott's Contact Information
Phone
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