Michael Orr

VP, Product Planning & Operations @ Salesforce

About

Experienced product and technology executive with a track record of driving successful, transformational technology initiatives. Deep expertise in all aspects of platform and customer relationship management software, SaaS product management, and software development. Obsessed with engaging customers to understand and deliver the capabilities they need. Experienced in establishing and driving executive alignment across organizations and functions. Passionate about building bridges between people and organizations to accomplish impossible things.

Country

United States

City

San Francisco

Industry

Computer Software

Skill

Leadership, Product Management, SaaS, Enterprise Software, Cloud Computing, Program Management, Strategic Planning, Business Strategy, User Interface Design, Customer Experience, Salesforce.com, Agile Methodologies, Business Analysis, Professional Services, IT Strategy, M&A experience, Cross-functional Team Leadership, Vendor Management, Acquisition Integration, Collaborative Problem Solving

Experience

VP, Product Planning & Operations

Salesforce

2023-9 - Present · 3 yrs 1 mo

San Francisco, California, United States

VP Product

Salesforce

2018-2 - 2022-8 · 4 yrs 7 mos

San Francisco, California

Led successful initiative to drive adoption of Salesforce next generation UI and low code technology by thousands of customers. Built and led product team responsible for product-led growth and platform adoption. Engaged thousands of customers around the globe to understand customer needs, assess product market fit and evangelize new capabilities. Drove successful launch of several new platform products to achieve significant new revenue milestones. Created and led the platform partner advisory board comprised of senior executives from major global system integrator partners.

Sr Director Lightning Experience

Salesforce

2015-9 - 2018-1 · 2 yrs 5 mos

San Francisco, California

Led initiative to redesign and rebuild the Salesforce UI platform and user experience. Drove executive alignment and execution across several major product lines and functions. Leveraged product usage data and customer feedback to guide company-wide prioritization of work. Created and led a product team focused on driving adoption of the new experience by millions of customer users.

Senior Acquistions Director

Salesforce

2012-9 - 2016-1 · 3 yrs 5 mos

San Francisco Bay Area

Planned and executed over 20 strategic acquisitions for Salesforce, including the first ever of a publicly traded company, ExactTarget. Drove technical and product diligence and integration planning. Worked with acquired companies of all sizes to mature and scale product delivery and integrate with Salesforce. Targets included companies in security, identity, AI, analytics, field service, marketing, document management, CPQ, and sales productivity spaces.

Acquisitions Director, Technology & Products

Salesforce

2012-1 - 2012-9 · 9 mos

San Francisco Bay Area

Program Management Director

Salesforce

2011-3 - 2012-1 · 11 mos

Led IT integration team for mergers & acquisitions. Worked with IT specialists to ensure smooth integration of networks, hardware, information systems, and employees. Created standard processes for assessing targets and planning for integration.

Technology Program Manager

Salesforce

2006-2 - 2011-5 · 5 yrs 4 mos

Led several strategic technology initiatives for services and customer support, including call center, customer portal, and knowledge management, that provided the foundation for rapid growth. Helped drive Agile transformation of Salesforce technology organization.

IT Systems Manager

Sybase

2005-1 - 2006-1 · 1 yr 1 mo

Owned enterprise applications for sales and marketing teams. Led global implementation of Salesforce for 700 sales reps in 12 countries, including integration and data warehouse design and implementation. Implemented and integrated Eloqua marketing.

Senior System Analyst

Sybase

1996-1 - 2005-1 · 9 yrs 1 mo

Drove global rollout of Siebel SFA solution. Built integrated custom pricing and quoting tool. Designed and coded enhancements to partner management application.