Michael Oren

Global leader in warehouse and supply chain automation - robotics, software, integrated systems, and lifecycle services. A KION Group company. Commercial leader of North America sales, marketing, business development, and operations with full accountability for EBIT outcomes, GTM strategy, customer acquisition costs, cost to serve, and delivery economics across Dematic's $2.4B North America business. Restructured a fragmented commercial organization consolidating six business units into two, created and redesigned lead-to-order process and KPI's, scaled indirect channel partners implementing ROE, and instituted vertical specialization across NA. Through a period of significant transformation, tariff disruption and high interest rates, we grew North America order intake and revenue >30% YoY, overachieved EBIT targets, and lowered customer acquisition costs.

Led a $2B+ global P&L spanning Managed Print Services and Digital Services, including Customer Experience Services, and Intelligent Process Automation Services. Owned the global services offering portfolio with responsibilities to grow and diversify Xerox revenue. This included commercialization of offerings across technical to financial processes with decision rights over strategy, R&D prioritization, packaging, pricing, partnerships/alliances, and cost to serve - accountable for growing and diversifying Xerox's revenue base. Launched and scaled several digital services offerings to over $100M ARR across EMEA and North America. Led integration of two strategic regional acquisitions (Powerland and Go Inspire) into global services portfolio and offering platforms. Drove this growth by evolving the business from hardware-centric selling motions to software-enabled, services-led commercial models - expanding recurring revenue, improving customer accountability, and aligning offerings more closely to business outcomes across the customer lifecycle.

Led US services commercial performance and sales operations across a $1B services P&L, including coverage, compensation, pricing, business intelligence, regional marketing, demand generation, and EBITDA improvement. Accountable for performance across ~1,500 clients, with a primary focus on large enterprise services and scaling digital services across SMB. Recognized with CEO Award (Top 1% of leaders) for transformative performance.

Transformed and scaled a digital transformation services organization (specialists, consultants, presales) to diversify U.S. revenue and deliver $380M annual signings (115% of plan), +195% ACV signings growth, and +212% profit growth. President’s Club performance. Nominated to Oracle CX Advisory Board.

Led 10 managing directors and 400 client-facing delivery staff across 10 international markets. Responsible for $500M in global revenue and domestic profit across globally strategic accounts with HQ based in North America. Established global processes and policies for direct and indirect partner sales that increased cross-sell and upsell attach rates, improved renewal win rates, and revenue retention.

Restructured a large direct enterprise b2b sales organization across 30 states ($240M revenue) to achieve 100% renewal win rates, significantly reduce turn over, and drive 90+% of the sales organization to achieve above plan performance. • 2017 #1 US Sales VP 127% of plan - 100% direct reports over plan, >90% field achieved over sales revenue plan

Led a multi-industry sales organization across High Tech, Retail, Manufacturing, and SLED. Delivered 147% of plan (President’s Club), +11% YoY revenue growth, and +8% margin growth; drove new business signings to 101% of plan.

Progressed from frontline sales into sales management and operational leadership roles across Xerox’s enterprise business. Led regional growth and turnaround assignments across the Midwest; served as Chief of Staff/advisor to the SVP of Large Enterprise Operations, supporting operating cadence, cross-functional execution, and strategic initiatives. Built early foundations in segmentation, execution discipline, and customer retention that later scaled into VP/EVP commercial leadership roles. 7 consecutive president club awards (07'-14')

Double Bachelor's Degree and a double major in 4 years.

Unique learning experience in NYC for senior executives focused on mastering the challenges within a large globally matrixed organization.

Richard T. Farmer School of Business; Marketing College of Arts and Science; Psychology