Michael Ndudim, MBA, PMP

• Analyze Business Processes: Evaluate and document existing business processes to identify areas for improvement and recommend solutions to streamline operations. • Collaborate with Stakeholders: Work closely with various departments, including Student Services, Finance, and Purchasing to understand their requirements and translate them into technical specifications for the Ellucian Banner ERP system. • System Configuration and Maintenance: Configure and maintain the Banner ERP system to support the college’s administrative functions, ensuring it operates smoothly and efficiently. • Data Analysis and Reporting: Utilize tools like Power BI to analyze data, generate reports, and provide actionable insights that support decision-making processes. • Project Management: Lead and participate in projects aimed at implementing new features, upgrades, and integrations within the Banner ERP system, ensuring they are delivered on time and within budget. • Training and Support: Provide training and support to end-users, helping them effectively utilize the Banner ERP system and addressing any technical issues that arise. • Continuous Improvement: Stay updated on the latest developments in ERP systems and higher education technology, continually seeking ways to enhance system functionality and user experience.

• Leading Data Extraction and Migration: Ensure a seamless transition of data into our SQL Server and our ERP software during Pye-Barker branch acquisitions, key to the organization's smooth integration process. • Expertise in Data Transformation: Utilize Microsoft SQL and T-SQL to spearhead the transformation of critical data, including customer, billing, and asset information, aligning it for proper loading into ERP. • Data Validation and Integrity Assurance: Implement rigorous data validation processes to maintain the accuracy and integrity of all data throughout the conversion and transformation stages. • Overseeing ERP Integration: Manage the loading of processed data into the ERP system post-transformation, crucial for optimizing organizational data utilization. • Managing Multiple Data Projects: Balance several data conversion projects simultaneously in a fast-paced environment, demonstrating strong time management and attention to detail. • Providing On-Site Support: Offer direct assistance to acquisition branches during data migration, ensuring smooth and efficient transitions with hands-on guidance. • Champion of Collaborative Teamwork: Fosters a culture of collaboration, where the team pools expertise to deliver comprehensive data conversion solutions.

• Proficiently build interactive dashboards and insightful reports using Microsoft Power BI, catering to executive level management to facilitate data-driven decision making, and enhancing their understanding of the data's impact on the university's success. • Collaborate with academic departments and administrative units to gather requirements and develop customized reports and visualizations tailored to specific data needs. • Present findings and data-driven recommendations to stakeholders, effectively communicating complex information in a clear and concise manner. • Stay up-to-date with emerging data analytics tools and techniques, actively contributing to the continuous improvement of data analysis processes within the office. • Passionate about leveraging data insights to drive positive change and support UHCL's mission.

• Spearheaded the planning and organization of engaging Student Leadership Workshops, providing guidance and mentorship to groups of students, fostering their personal and professional growth. • Conducted effective workshops that focused on essential skillsets, including team building and leadership development, empowering students to excel in various leadership roles. • Nurtured leadership potential in peers, actively encouraging them to take on leadership positions and playing an instrumental role in recruiting aspiring student leaders. • Demonstrated exceptional cross-functional team leadership skills, collaborating with diverse groups of individuals to create an inclusive and supportive learning environment for all students. • Emphasized the principles of Servant Leadership, embodying the spirit of selfless service to the university community and inspiring others to adopt a similar approach.

• Excelled in managing customer relationships, fostering trust in the brand while efficiently handling a high volume of approximately 350 inquiries per week. Expertly addressed customer inquiries, grievance redressal, billing queries, payment extensions, and service requests, consistently meeting benchmarks for speed, accuracy, and volume. • Proactively resolved conflicts related to sessions, ensuring a positive and calm environment while providing unwavering support to customers. • As a dedicated Customer Service professional, supported clients throughout their journey, from requirement analysis to recommending tailored approaches and ensuring their needs were met. Displayed reliability in assisting clients and answering general queries, showcasing exemplary customer care through independent and innovative service ideas. • Demonstrated strong teamwork, contributing to achieving the 2nd highest Customer Service Rating as a team. Pioneered the way with a perfect 100 percent score in essential areas like Listening Skills, Problem Resolution, and customer communication skills. • Recognized for displaying empathy, initiative, reliability, and an unwavering customer focus in Performance Evaluations.

• As a Computer Lab Assistant at San Jacinto College, expertly identified, analyzed, and resolved technical problems in a highly professional environment, ensuring a seamless experience for students and faculty. Guided and assisted users with various computer software, tools, and applications, including the Complete Microsoft Suite and Adobe applications. • Skillfully managed front desk services, providing prompt and superior "one-stop-shop" service to address a high volume of inquiries. Displayed exceptional problem-solving abilities and handled difficult conversations with keen attention to detail, fostering a positive atmosphere in the computer lab. • Developed strong communication skills through phone call handling, email management, and adeptly performed administrative duties to support the efficient functioning of the lab. • Excelled in bookkeeping tasks, articulating data entry with precision and maintaining concise documentation. Ensured optimal quality standards and maintained inventory while flawlessly operating office equipment, such as photocopy machines, scanners, facsimile machines, voice mail systems, and personal computers. • Eager to leverage my technical expertise and organizational prowess to enhance the computer lab experience for all users.

Coursework: • Managing Organizations and Leading People • IT Project Management • Managing Human Capital • Marketing • IT Strategic Solutions • Accounting for Decision Makers • Ethical Leadership • Financial Management • Data-Driven Decision Making • Global Economics for Managers • MBA, Information Technology Management Capstone

Relevant Coursework: • Database Administration • Network Administration • Data Structures • Cybersecurity I&II • Information Systems Theory and Practice • IT Project Management • Scripting with Python • Organizational Communication and Management • Project Management • Computer Security • Computer Disaster and Recovery • Senior Projects (Capstone)

Relevant Coursework: • Programming Fundamentals I & III • Computer Organization • Business Computer Applications