Michael Kafati

• Thriving in a high-volume luxury retail store consistently meeting and exceeding personal and team sales goals • Mastering product knowledge and tailoring selling strategies through effective communication to align with customer needs and key product focuses • Providing personalized service to a wide range of customers, adapting communication styles to meet individual needs while upholding brand standards

• Assisted physicians with dermatologic procedures including surgery excisions, biopsies, cryotherapy, and cosmetic treatments by preparing patients, sterilizing equipment, and ensuring proper room setup • Managed clinical workflow by triaging patients, maintaining supply inventory, and coordinating with front desk staff to optimize scheduling efficiency • Maintained precise and compliant clinical documentation by accurately recording patient encounters, diagnoses, and coding details, demonstrating strong attention to detail and adherence to regulatory standards

• Assist professor in delivering lectures and conducting interactive discussions, enhancing 100+ students’ comprehension of complex topics • Create and adapt instructional materials to meet the needs of diverse learners, ensuring equitable access to course content • Foster a supportive learning environment and addressing academic concerns through mentorship of students • Building relationships with professors, other PLV's, and students to foster a cohesive classroom with promising grade outcomes

• Leading two separate teams of 10+ members in developing and executing strategic initiatives and events to bring awareness to a cause and engage the community on campus • Direct organizational meetings to ensure effective communication across all team members and members of executive team to ensure successful completion of key events • Manage financial planning for events, ensuring cost efficiency and maximizing funds for student led projects • Manage logistical details and implementing event marketing strategies to ensure smooth operations and positive feedback • Maintain professional and effective communication with outside organizations and vendors to arrange successful events and build long lasting relationships

• Responsible to ensure the marketing team maintained appropriate DEI standards through our social media posts, promotions of our student organization, and engagement with other student organizations on campus • Collaborated with marketing team on event management to help with outreach to all students on campus and draw in people of interest • Planned an internal diversity and inclusion event for the organization centered around education and accountability to make a more inclusive campus

• Maintained good, healthy communication with managers, fellow employees, and guests to provide smooth and timely service • Managed guest expectations during busy periods, ensuring efficient communication of wait times and table availability • Contributed to team effort by supporting fellow employees during high-volume shifts to create a smooth efficient routine and healthy workplace environment

• Maintained the accountability for reaching specific product and sales goals determined by managers • Provided effective communication and customer service that ensured customer retention and positive feedback • Engaged customers by providing exceptional product knowledge, addressing concerns, and resolving complaints efficiently • Conducted restocking and inventory checks, leading to optimized product availability and increased sales