Michael Kelland

• Responsible for implementation of Resource Management Module in Smartsheet • Assist in implementation of Control Center for Smartsheet • Perform Health Checks with Project Managers and provide information to Managers • Create training material for Smartsheet and SharePoint for Project Managers • Key contributor to the ongoing expansion of the PMO team change governance frameworks, tools and processes to ensure adherence to change standards and methods • Lead and develop the reporting processes for the portfolios, setting out standards and timetables to ensure the provision of reliable and consistent management information

Provide expertise for several areas of the business through analysis and understanding of business needs. • Responsible for leveraging multiple tools to develop the Intake process for new projects • Maintain all Dashboards, Portfolio, Program, and Project files • Create new tools including developing a set of templates available for new projects • Leads, plans and design all Portfolio, Program, and Project Portfolio metrics analysis and reporting using tools including Smartsheet and Microsoft Excel • Follows change control process to manage changes to baselined deliverables and scope for projects of high complexity • Provide project analytics for Senior management including detailed reports and dashboards • Strong data analysis skills and the ability to find key insights within the data • Strong business analyst skills with the focus on analytics within each project • Business Analyst / Project manager for projects including WMS, and POS projects • Excellent documentation skills. All meeting notes are provided to senior level management • Competency in Microsoft applications including Word, Excel, PowerPoint, and Visio

• Creating Business Requirements on projects from small to Multi-national level projects • Assisting Project Managers with maintaining project documentation • Analyze data for Senior Manage to assist in project metrics

Provided technical and functional support for annual review process of over 100K associates. Also, worked as help desk administrator in charge of handing system support activities for more than 100K employees. Managed monthly incentive program for all Sears hourly associates. Managed complete SDLC of small and large projects. Researched issues using SQL queries, Essbase, and Excel. Calculated and distributed monthly bonuses for all associates in Sears and Kmart. • Designed and deployed dashboards used by over 100K associates, tracking metrics that provided associates, and managers, insight into increasing profitability and improving member experience. • Provided technical support and training to all teams across organization by utilizing several applications, including Help Ticket and sales tracking applications. • Served as liaison between end-users and development team, providing users with a friendly and valuable application. • Supported end-users with training and methodology based on user feedback, creating documentation and improving monthly sessions. • Led design, implementation, and testing of annual review application used by over 60K hourly associates. Streamlined process by reducing tickets from over 3K down to less than 500, enabling reviews to be completed 1-month earlier. • Developed awards and recognition program for Kmart and Sears associates. Managers could present awards to associates for sales achievements by utilizing same application associates use to track sales.

Oversaw 1st-tier support and risk management needs for 21 clients, most of which were insurance. Facilitated meetings and handled all communication between clients and the organization. Was subject matter expert for business intelligence reporting and delivered training sessions to clients both on-site and in head office. Lead many projects for services requested by clients. Identified and documented all business, technical and process requirements. • Created SQL queries using SQL developer, troubleshooting issues. • Devised and tested multiple complex business intelligence reports by utilizing Business Objects 4.0 WEBI. Reports contained up to 3M rows of claims and transactions, providing clients with real time results for all claims tracking, allowing faster decision making. • Maintained excellent relationship between clients and organization by responding to clients promptly. • Facilitated weekly meetings between client and organization, resolving issues faster and reducing project life cycles by 50%. • Implemented knowledge of internal software, managing risk for insurance clients.