Michael B Janelle Jr.

National Service Manager - DC Services @ Electrical Reliability Services, Inc.

About

With over 20 years of experience in the critical power industry, I am a seasoned professional with expertise in Master Technician roles and leading Technician Teams. My in-depth knowledge of critical power systems, from installation to troubleshooting, allows me to deliver reliable and efficient power solutions to meet diverse client needs. Throughout my career, I have consistently achieved multi-million-dollar revenue growth among enterprise accounts, including esteemed companies like Disney and Amazon. By leveraging my industry expertise and cultivating strong client relationships, I have successfully identified upselling and cross-selling opportunities, resulting in significant business expansion. My focus on understanding client requirements and providing tailored solutions has fostered long-term partnerships and sustainable revenue growth. As a leader, I have guided Field Technician teams in executing service and preventative maintenance in data centers for over 10 years. By fostering a culture of excellence, teamwork, and customer- centricity, I empower my team members to consistently exceed client expectations. Through ongoing training, support, and optimized workflow processes, I have achieved operational efficiency and ensured exceptional service delivery.

Country

United States

City

Fort Lauderdale

Industry

Construction

Skill

Change Management, Project Management, Microsoft Excel, Technical Requirements, Problem Solving, Presentations, Technical Drawing, Electrical Engineering, Presentation Skills, Communication, Microsoft Office, Technical Sales, Power Distribution, Account Management, Business Development, Services Sales, Customer Relationship Management (CRM), Electronics, Technical Training, Sourcing

Experience

National Service Manager - DC Services

Electrical Reliability Services, Inc.

2024-10 - Present · 2 yrs

North America

Assistant Project Manager

Miller Electric Company

2024-4 - 2025-2 · 11 mos

United States

Data Center Critical Operations

Equinix

2023-9 - 2024-4 · 8 mos

Miami, Florida, United States

Field Service Manager / Salesforce Business Process Owner

Eaton

2015-3 - 2022-11 · 7 yrs 9 mos

New York City Metropolitan Area

In my current role, I forecasted manufactured profit as well as sales while engaging with teams and out-groups. I effectively increased safety focus through more frequent conversations, safety calls, and fostering bidirectional communication to keep engagement. I conducted safety calls while putting a focus on conversation surrounding overall safety. Moreover, I monitored and communicated business financials and operational metrics as required. Key Achievements: • Led team of 25 remote field service employees within critical 24/7 environment. • Drove change in culture towards safety and recorded safety incidents in over 3 years. • Took responsibility for management of $30M P&L. • Achieved 64% organic sales growth in last seven years.

Regional Zone Senior

Eaton

2013-3 - 2015-3 · 2 yrs 1 mo

Seattle, Washington, United States

During this tenure, I served as a team lead of 11 remote field service technicians and 3 outside sales firms in 4 states. I operated as expert and primary escalation point for field in technical and operational capacity. I maintained area assets and sourced infrastructure to support team and customers. I conducted annual safety assessments to determine and cover gaps in safety. Key Achievements: • Streamlined area schedule, fulfilled training needs, and managed projects worth over $1M. • Collaborated with sales teams to achieve year over year growth.