Michael Gordon

• Expanding coverage of an existing producing territory. • Building relationships with customers, manufacturers, and suppliers. • Analyzing customer needs and present product recommendations. • Using technical knowledge to support and build sales. • Providing professional presentations. • Preparing sales quotations. • Contacting 50+ customers per week by phone, email or in person.

• Collaborated with 3 internal teams and management to ensure accountability and follow-up on customer issues. • Acknowledged customer issues and resolved problems quickly and efficiently. • Reviewed processing and reporting through Salesforce software. • Functioned as subject matter expert, recommending 30+ solutions for machine accessories, workholding, and toolholding. • Participated in meetings, seminars, and training sessions to remain abreast of new developments as required. • Identified products to optimize machine performance and operation. • Collaborated with 2 members of senior management to identify sales opportunities and support service recommendations.

• Handled 25+ customer orders daily and entered order information into SAP database quickly and with accuracy. • Managed telephone, email, and fax communications received from customers and field sales representatives. • Processed 10+ quote requests weekly by establishing recommended selling price, accurate cost estimate and proper lead times. • Coordinated with engineering department to develop manufacturing and proposal drawings with specifications. • Negotiated, monitored and renewed customer contracts for companies such as Boeing Helicopter, Sikorsky and Gulfstream. • Maintained a positive, empathetic, and professional attitude toward customers. • Interacted with Production and Engineering departments and external clients to verify product deliveries and accurate proposals.